Team & Permissions
Adding staff, setting roles, permission levels, and managing user access.
- A Facebook Token Has Expired In Your Enrollio Account
- A2P 10DLC Brand Approval Best Practices
- A2P 10DLC Campaign Approval Best Practices
- A2P 10DLC Campaign Vetting FAQ
- A2P Opt-In Form - Privacy Policy and Terms of Service Guidelines
- A2P Standard Brand Registration for 10DLC
- Account Settings Overview
- Action Required: UK SMS from International Long Codes Blocked — Compliance Updates for 2023 & 2024
- Activate Notifications
- Adding Multiple Phone Numbers for a Parent or Family
- Admin vs. User Roles and Permission Scopes
- API - Security Initiatives for Enrollio
- Associating Contacts using Custom Labels
- Associations for Custom Objects in Enrollio
- Authenticator App Support for Two-Factor Authentication (2FA)
- Automated Opt-Out & Sender Info in Messaging
- Avoiding Call Loops When Routing Calls to Internal Phone Numbers
- Best Practices for Text Message Deliverability and Avoiding Restrictions
- Business Profile Settings
- Business Profile Settings - Authorized Representative
- Business Profile Settings - Business Information
- Business Profile Settings - General Information
- Business Profile Settings - Physical Address & Locale
- Businesses Can Now Set a Default Currency
- Call Forwarding to Your Enrollio Phone Number
- Choose Phone Numbers for Text Messages
- Client Portal > Advanced Permissions for Client Portal users
- Complete Guide to Media Storage
- Configure Incoming Call Settings for Your Childcare Center
- Create Audio Files for Voicemail Greetings and Drops
- Creating and Editing Custom Objects in Enrollio
- Custom Call Outcomes for Parent Calls
- Custom Values Settings
- Deleting or Resetting a Twilio Phone Number
- Enable Your Landline For Text Messages
- File Size Limits for Attachments in Text Messages and Emails
- Find Files Fast: Media Library File Type Filter
- Fix: "Not a Valid SMS-Capable From Number" Error
- Fixing Failed Number Registrations (A2P Local and Toll-Free)
- General Settings - Business Profile
- Getting Started - Setup Email, Phone, and SMS
- Global Custom Colors in Color Picker
- Helping A2P Registered Sub-Accounts Increase Call Answer Rates
- Helping You Set Up Healthy Incoming Call Timeout
- Helping You Setup Healthy Incoming Call Timeout
- How Enrollio Automatically Captures Email and Phone Numbers from Facebook Messenger
- How Inbound Call Routing Works
- How to Assign Phone Numbers to Staff Members
- How to Attach Images to Text Messages Using Custom Values
- How to Auto-Update a Custom Field from Text Message Replies
- How to Calculate Text Message Costs
- How to Change a User's Role in Enrollio
- How to Check Twilio Call Logs for Phone Issues
- How to Collect Consent and Track Legal Basis for Processing Parent and Family Data
- How to Configure Text Message Compliance Settings
- How to Configure Your Phone Numbers in Enrollio
- How to Control Staff Access to Forms, Surveys, Quizzes, and QR Codes
- How to Create a Profile Card QR Code in Enrollio
- How to Create and Use Call Scripts in Enrollio Dialers
- How to Enable Call Transcriptions for Recorded Calls
- How to Fix a Phone Call Redirect Loop
- How to Get Consent and Track Legal Basis for Processing Family Data
- How to Get Your Phone Number A2P Approved in 2025
- How to Link Your Privacy Policy When Collecting Family Data
- How to link your privacy policy when you collect personal data from your leads or customers in Enrollio
- How to Prevent SMS Filtering by Carriers: Error 30007
- How to Purchase a Phone Number
- How to Purchase a Toll-Free Number in Enrollio
- How to Reduce Spam Calls to Your Center
- How to Restore a Deleted Phone Number
- How to Schedule & Publish Instagram Stories via Push Notifications
- How to Set Up a Manual Text Message Action
- How to Set Up Call Tracking with Number Pools
- How to Set Up Custom Notifications in Your Client Account
- How to Set Up Missed Call Text Back
- How to Set Up Verified Caller ID for Outbound Calls
- How to Use Custom Fields
- How to Use Custom Values in Enrollio
- How to Use SMS Verification in Enrollment Forms and Surveys
- How to Use Wait Time in Recurring Timers in Enrollio
- Identity Verification for Phone Number Purchases (US/CA/PR/IL)
- Importing National and International Phone Numbers
- Improve Your Phone Number's Reputation with Voice Integrity
- Internationalization: Multiple Language Support
- Keep Your Brand Consistent with Global Custom Colors
- Local Presence Dialing: Increase Answer Rates with Regional Caller IDs
- Making Calls with the Browser Dialer
- Managing Staff Access and Permissions
- Media Library - Built-In Image Editor
- Media Storage & File Upload Limits
- Mobile App - Transferring Incoming Calls
- Moving Phone Numbers Between Accounts (US and International)
- Multi-Location Incoming Calls on the Mobile App
- Multi-Select in Media Storage
- Permissions Update : Team Management
- Phone Dialer Overview
- Physical VoIP Deskphones (SIP)
- Redesigned Pipelines Page
- Ring Incoming Calls to Multiple Staff Members
- Ringless Voicemail and Voicemail Drops: Setup Guide
- Send Email or Text Notifications When New Families Inquire
- SendInBlue Setup
- Set Up Phone Menu for Incoming Calls
- Setting Time Zones
- Setting Up Twilio Webhooks for Incoming Calls and Messages
- Setting Up Voicemail for Your Center and Staff
- Settings Overview
- Smart Lists for Custom Data – Find Your Students and Classes Faster Than Ever
- Texas SMS Safeguard – One-Toggle Block for SB 140
- Text Message Error: "Message pair violates a blacklist rule" (Twilio Error 21610)
- Track SMS Restriction History
- Troubleshooting Call Events with Twilio
- Troubleshooting Text Message Delivery
- Troubleshooting: Text Messages Showing as Calls or Not Appearing
- Two-Factor Authentication for Phone Number Changes
- Understanding Common Text Message Delivery Errors
- Understanding Inbound Call Rate Limits
- Understanding Live Call Transfers in Enrollio
- Understanding Text Message Throughput and Trust Scores for A2P 10DLC
- User Roles, Permissions, and Data Visibility
- Using Call Connect to Track Which Calls Actually Reach Your Team
- Voicemail Drop: Save Time When Following Up With Families
- What is CNAM and Why Does It Matter for Your Childcare Center?
- What is Enrollio Phone System?
- What is SHAKEN/STIR?
- Which Phone Number Will Parents See When You Send Text Messages?
- Why Are My Calls Marked as Spam, and How Can I Avoid It?
- Why Are My SMS Costs So High?
- Why doesn't my Business Name display after CNAM registration?
- Why Text Messages to Mexico May Show a Different Sender Number
- Why Text Messages with Shortened URLs May Not Get Delivered