Overview
Accurate call status and reliable voicemail handling are critical for studios and education-focused businesses that depend on timely communication with families. Previously, incoming call timeouts could be set too high or too low, resulting in missed calls or inaccurate call records.
What’s New
Enrollio has updated incoming call timeout settings to guide users toward a healthy duration. Key points include:
Recommended timeout range: 15–20 seconds.
Timeout above 20 seconds: Calls may route to the carrier voicemail instead of Enrollio voicemail, causing inaccurate call status.
Timeout below 15 seconds: Calls may not connect properly or may ring too briefly.
A message will now appear if the timeout is set outside the recommended range, helping users select a healthy duration.
Benefits
More accurate call status for incoming calls.
Increased likelihood of answered calls within the recommended timeframe.
Reliable voicemail handling within Enrollio.
Proactive guidance to prevent misconfigured settings.
How to Use
Go to your call timeout settings in Enrollio.
Adjust the timeout duration within the recommended 15–20 second range.
Save the changes to ensure proper call handling.
Support
For any questions or assistance, please contact support@enrollio.ai