Identity Verification for Phone Number Purchases (US/CA/PR/IL)

Identity verification via Persona helps keep your +1 and +972 phone numbers compliant and reduces spam and abuse.

Enrollio has introduced Persona identity verification into the phone number purchasing process for numbers in the United States, Canada, Puerto Rico, and Israel. This article explains when verification is required, what to expect during the process, and how to complete it.

What is Identity Verification?

Enrollio uses Persona to verify your identity when purchasing new US/Canada/Puerto Rico (+1) and Israel (+972) numbers. Completing Persona one time per account unlocks future number purchases and related messaging and calling registrations (A2P 10DLC, Toll-Free Verification, CNAM, SHAKEN/STIR).

Key details:

  • Applies when you purchase +1 and +972 numbers
  • Triggered during the purchase flow if you haven't completed Persona yet
  • A successful verification marks your account as verified for all future +1 and +972 purchases

Key Benefits of Identity Verification

Compliance and platform safety: Ensures legal and operational compliance while reducing fraud and spam.

Faster downstream approvals: Improves readiness for A2P 10DLC brand/campaign registration and Toll-Free verification.

Better call and text message deliverability: Supports stronger reputation outcomes when combined with CNAM and SHAKEN/STIR.

One-time per account: Once completed, +1 and +972 purchases and number pool actions are streamlined for your account.

When is Persona Identity Verification Required?

Persona is required only if all of the following are true:

  • You're purchasing a +1 number (United States, Canada, or Puerto Rico) or +972 number (Israel)
  • Your account hasn't completed Persona before

After one successful verification, you won't be prompted again. This verified status applies to future:

  • Phone number purchases (including Number Pool purchases and replenishment)
  • A2P 10DLC brand registrations
  • Toll-Free number verifications
  • CNAM setups
  • SHAKEN/STIR authentication

How to Complete Identity Verification

Note: Persona is a one-time process per account. Once verified, you won't be prompted again for future compliance actions or number purchases.
  1. Log in to your Enrollio account and click Settings.
  2. Click Phone System > + Add Number.
  3. Select a +1 or +972 number and click Proceed to Buy.
  4. If you haven't completed Persona yet, an identity verification modal will appear.
  5. Upload a valid government-issued ID (e.g., passport, driver's license) based on your country and ID options.
  6. After uploading your ID, complete live selfie verification using your webcam or phone.

[SCREENSHOT: Phone System settings page showing the Add Number button]

[SCREENSHOT: Number selection screen with Proceed to Buy button]

[SCREENSHOT: Persona identity verification modal showing ID upload instructions]

[SCREENSHOT: Selfie verification step in Persona flow]

Frequently Asked Questions

Does the selfie have to be on my own computer?

Yes, the person who owns or controls the account must personally complete the selfie and ID capture. You can do it on whichever device is most convenient—desktop with webcam or mobile—as long as you can access the Persona flow for your account.

After Persona, is A2P registration no longer needed?

No, Persona does not replace A2P 10DLC registration. You still must complete A2P brand and campaign registration separately if you want compliant US long-code text messaging.

Do I need to verify for every purchase?

No. Persona is typically one-time per account. After a successful verification, you can purchase +1 or +972 numbers (including into pools) without repeating Persona.

Does verification cost anything?

There is no additional fee to complete Persona itself. Standard number purchase and usage fees apply.

We purchase numbers into a pool—do we need to verify again for auto-purchase?

No. After your account is verified, both manual pool purchases and auto-purchase/replenishment can proceed normally.

I started a +1 number purchase, but I don't see the Persona verification prompt—what should I do?

Refresh the page and try the purchase again. In some cases, the updated verification UI may not appear until a refresh. If the issue persists, contact Enrollio Support.

Related Articles

  • KYC Verification on Persona — Best Practices
  • What is A2P 10 DLC Brand and Campaign Registration
  • Toll-Free Number Verification Guide (US/Canada)
  • How to Set Up Call Tracking (Number Pool)
  • Improve Your Phone Number's Reputation with Voice Integrity