Adding Multiple Phone Numbers for a Parent or Family

Need to store more than one phone number for a family? Enrollio makes it easy to manage multiple contact numbers — from mobile to work, home, and emergency contacts. You can also set a primary number and assign labels for better organization.

What is the Multiple Phone Numbers Feature?

The Multiple Phone Numbers feature in Enrollio allows you to store up to 11 phone numbers for a single parent or family record. Each number can be labeled (e.g., Mobile, Work, Home, Emergency), and one can be marked as the primary number. This is especially helpful when managing families with multiple guardians or emergency contacts.

Key Benefits of Managing Multiple Phone Numbers

Managing several phone numbers for each family helps ensure your communication is always effective and well-organized:

  • Store up to 11 numbers per family record
  • Assign meaningful labels to each number for clarity (Mom's Cell, Dad's Work, Grandma Emergency, etc.)
  • Set a primary number to prioritize outgoing communication
  • Easily update or remove outdated phone numbers
  • Improve accuracy in your automations and text campaigns
  • Perfect for families with multiple guardians, emergency contacts, or authorized pickup persons

Managing Multiple Phone Numbers

You can quickly add, label, and manage phone numbers directly from the family record in Enrollio.

Step 1: Navigate to the Parent/Family Record

In your Enrollio dashboard, navigate to the Contacts tab and click on an existing parent or family record, or create a new one to access the Phone Numbers section.

[SCREENSHOT: Contacts tab with a family record open, showing the Phone Numbers section]

Step 2: Click "+ Add Phone Number"

Click the "+ Add Phone Number" button. Enter the phone number and choose a label from the dropdown (Mobile, Home, Work, Emergency, etc.). Check the Primary box to set it as the main number for outgoing calls and texts.

[SCREENSHOT: Add Phone Number dialog with label dropdown and Primary checkbox highlighted]

Pro Tip: Use clear, specific labels like "Mom Mobile" or "Dad Work" rather than generic labels. This helps your staff know exactly who they're reaching when they call or text.

Editing or Removing Phone Numbers

Keep your family records clean and accurate by updating or deleting numbers as needed.

  • Click the Edit icon next to a number to change the digits or label
  • Click the Trash icon to remove a number completely
  • Only one number can be marked as Primary at a time

[SCREENSHOT: Phone number list showing edit and trash icons for each entry]

Use Cases for Multiple Phone Numbers

This feature is especially useful in childcare enrollment and family communication:

  • Parent coordination: Store separate numbers for Mom and Dad to reach the right guardian quickly
  • Emergency contacts: Keep grandparents, neighbors, or other emergency contacts on file
  • Work vs. personal: Know when to reach parents on their cell versus work line
  • Authorized pickup: Maintain contact info for anyone authorized to pick up a child
  • Tour follow-ups: Save both parents' numbers for prospective families to increase your connection rate
  • Billing contacts: Store a separate number for the family member who handles payments

Frequently Asked Questions

Q: What happens if I don't set a Primary number?

The first number listed will automatically be treated as the primary number for outgoing calls and text messages.

Q: Can I use the same label for multiple numbers?

No, each label can only be used once per family record to maintain clarity. Use descriptive labels like "Mom Mobile" and "Dad Mobile" instead of two "Mobile" entries.

Q: Can I add international numbers?

Yes, just make sure to enter the number with the proper international code (e.g., +44 for the UK).

Q: Is there a way to reorder phone numbers?

Numbers are displayed in the order they're entered. To reorder, remove and re-add them in your desired order.

Q: Can I use these numbers in automations?

Yes! Your automations will always use the Primary number unless you configure them to use a specific labeled number.

Q: How many phone numbers can I add per family?

You can add up to 11 phone numbers per family record in Enrollio.

Related Articles

  • Importing Families Using a CSV File
  • How to Manage Multiple Email Addresses for a Family
  • Setting Up Emergency Contact Fields