Overview

If you're using your own Twilio account with Enrollio instead of Enrollio Phone directly, you need to configure webhooks so incoming calls and messages reach your platform. This article walks you through the setup process in your Twilio console.

Why webhooks? Webhooks allow Twilio to communicate with Enrollio—forwarding incoming calls, messages, and call status updates to your platform so you can respond to parent inquiries in real time.

Before You Start

Make sure you have admin access to your Twilio account. You'll be updating settings for each phone number connected to Enrollio.

Step 1: Access Your Twilio Phone Numbers

Log in to your Twilio account and navigate to your active phone numbers list.

[SCREENSHOT: Twilio dashboard with Phone Numbers section highlighted]

Step 2: Select a Phone Number

Click on the phone number you want to configure. This opens the number's configuration page.

[SCREENSHOT: Twilio phone numbers list with one number being clicked]

Step 3: Set the Routing Region

If not already set, change the Routing region to US1.

[SCREENSHOT: Routing region dropdown set to US1]

Step 4: Configure Voice Settings

Under Voice Configuration, configure these settings:

  1. Configure with: Webhook, TwiML Bin, Function, Studio Flow, Proxy Service
  2. A call comes in: Webhook
  3. URL: https://services.leadconnectorhq.com/phone-system/voice-call/inbound
  4. HTTP: HTTP POST
  5. Primary handler fails: No changes needed
  6. Call status changes → URL: https://services.leadconnectorhq.com/appengine/twilio/incoming_call_status
  7. HTTP: HTTP POST
  8. Caller Name Lookup: Enabled (recommended—helps you identify who's calling)

Click Save configuration.

[SCREENSHOT: Voice Configuration section with all fields filled in as described]

Step 5: Configure Messaging Settings

Under Messaging Service, set the Routing region to US1 if not already done.

[SCREENSHOT: Messaging routing region set to US1]

Step 6: Set Up Message Webhooks

Configure these messaging settings:

  1. Configure with: Webhook, TwiML Bin, Function, Studio Flow, Proxy Service
  2. A message comes in: Webhook
  3. URL: https://services.leadconnectorhq.com/appengine/twilio/incoming_message
  4. HTTP: HTTP POST
  5. Primary handler fails: No changes needed

Click Save configuration.

[SCREENSHOT: Messaging Configuration section with all fields filled in]

If Your Number Uses a Messaging Service

Some Twilio numbers are connected to a Messaging Service instead of configured directly. If yours is, follow these additional steps:

  1. Click Active numbers
  2. Click on the linked Messaging Service
  3. Go to the Integration tab
  4. Select Send a webhook
  5. Set these webhooks:
    • Request URL: https://services.leadconnectorhq.com/appengine/twilio/incoming_message
    • Fallback URL: https://services.leadconnectorhq.com/appengine/twilio/incoming_message
  6. Click Save

[SCREENSHOT: Messaging Service Integration page with webhook URLs configured]

Repeat for All Numbers

If you have multiple phone numbers in Twilio, repeat this process for each one you want to use with Enrollio.

Pro tip: After configuring webhooks, send yourself a test text and make a test call to confirm everything's flowing into Enrollio correctly.

Troubleshooting

If calls or messages aren't coming through after setup:

  • Double-check that all webhook URLs are entered exactly as shown (no extra spaces)
  • Verify HTTP POST is selected for all webhook methods
  • Confirm the routing region is set to US1
  • Wait a few minutes—changes can take a moment to propagate

Still having issues? Contact Enrollio support with your Twilio phone number and we'll help you troubleshoot.