How to Enable Call Transcriptions for Recorded Calls

Call transcriptions make it easy to review and understand recorded conversations without listening to the entire call. This article shows you how to enable the call transcription feature in your Enrollio account.

What Is Call Transcription?

Call transcription is a paid Voice Intelligence add-on that converts inbound and outbound call recordings into written text automatically. The service costs $0.024 per recorded minute, billed in addition to your standard call recording fee.

This is especially useful when parents call about enrollment questions, tour scheduling, or general inquiries — you can quickly scan the conversation instead of listening to the entire recording.

Key Benefits of Call Transcription

  • Automatic Transcriptions: Transcriptions are automatically generated for all outbound and inbound recorded calls, saving you time and effort.
  • Enhanced Visibility: Transcriptions are seamlessly integrated into the conversation page, providing easy access and reference to call content.
  • Quick Review of Conversations: Read through call content faster without needing to replay the entire recording — perfect for following up with prospective families.
  • Improved Team Training: Use transcriptions as a resource to coach staff members on handling parent inquiries and communication.
  • Better Record Keeping: Maintain a written log of conversations with families for reference, compliance, or documentation.

How to Enable Call Transcription

  1. Navigate to Settings from your client account.
  2. Click on Phone System.
  3. Click on the Voice tab and then on Call Transcription.
  4. Click on the Enable Call Transcription box under Voice Intelligence to turn it on.

[SCREENSHOT: Settings > Phone System > Voice tab > Call Transcription section with Enable Call Transcription checkbox highlighted]

Note: This is a paid service and you will be charged $0.024 per minute on top of call recordings for generating the transcription.

How to Find the Call Transcriptions

  1. Click on the Conversations tab from your client account.
  2. Find the parent or family that you want the transcription for.
  3. Click on the View Transcript option under the playback control for the particular call.

[SCREENSHOT: Conversations tab showing a call entry with View Transcript option visible under playback controls]

Pro Tip: Search within transcriptions to quickly find specific topics like "tuition," "tour," or "waitlist" without scrolling through entire conversations.

Frequently Asked Questions

Do I need call recording enabled to use transcription?

Yes. Transcriptions require call recording to be enabled for the phone numbers. If recording is disabled, the call won't be transcribed.

How much does call transcription cost?

$0.024 per recorded minute, charged on top of standard call recording fees.

Will old recordings be transcribed retroactively?

No. Transcription starts only for calls recorded after you enable the feature.

Where can I find the transcriptions?

They're shown in the Conversations page under each call entry, next to the playback controls.

Can I disable transcription later?

Yes. Return to Settings → Phone System → Voice → Call Transcription and toggle Enable Call Transcription off.