Overview
When texting parents from Enrollio, you can choose which phone number to send from. This helps you keep communications organized and ensures parents recognize your messages.
How to Select Your Sending Number
When composing a text message, you have full control over which number appears on the parent's phone.
Step 1: Open the Message Composer
Navigate to Conversations and click to start a new text message. Make sure you're on the SMS tab.
[SCREENSHOT: Conversations module with SMS tab selected and message composer open]Step 2: Choose Your From Number
Click the From dropdown to see all available phone numbers. Enrollio will automatically select the last number you used to text this parent — keeping the conversation consistent.
Each number shows:
- The friendly name you've assigned
- Which staff member it's assigned to
- Tags like "Default" or "Last Used" to help you choose
If you've never texted this parent before, your default number is automatically selected.
[SCREENSHOT: From number dropdown showing multiple phone numbers with friendly names, assigned users, and tags]Step 3: Select the Parent's Number
If the parent has multiple phone numbers in their profile, click the To dropdown and choose which number to send to. Enrollio defaults to their primary contact number.
[SCREENSHOT: To number dropdown showing multiple recipient numbers for a parent contact]Phone Number Access by Role
What numbers you can send from depends on your role in Enrollio.
Admins
Admins can send from any phone number configured in your Enrollio account.
Staff Users
Staff users can access:
- The default number for your account
- The last number used to message a specific parent
- Any numbers assigned to them personally
- Any unassigned numbers