Activate Notifications

Stay connected with your families by enabling notifications across Enrollio. You'll receive alerts for new tour requests, form submissions, missed calls, and more — wherever you are.

How Notifications Work

Enrollio sends notifications through multiple channels so you never miss an important update:

  • In-app notifications — See alerts when you're logged into your dashboard
  • Email notifications — Get updates sent to your inbox
  • SMS notifications — Receive text alerts on your phone
  • Push notifications — Get mobile alerts through the Enrollio mobile app

Enable Notifications

To activate your notification preferences:

  1. Click on your profile icon in the top right corner
  2. Select Settings
  3. Navigate to Notifications in the left menu
  4. Toggle on the notification types you want to receive
  5. Choose your preferred delivery method (email, SMS, in-app, or push)
  6. Click Save
[SCREENSHOT: Settings > Notifications page showing toggle switches for different notification types with delivery method options]

Customize Notification Types

You can enable notifications for specific activities:

  • New tour requests from families
  • Form and enrollment application submissions
  • Missed calls or voicemails
  • New messages from parents
  • Payment confirmations or failures
  • Calendar appointment reminders
  • Waitlist updates

Important: Avoid Duplicate Notifications

If you're receiving the same notification twice, check your Twilio connection. Each Twilio Account SID should only be connected to one Client Account in Enrollio.

If you manage multiple locations, make sure each location uses a unique Twilio account.

Pro Tip: Start with all notifications enabled, then adjust based on what's most useful for your workflow. You can always fine-tune your settings later.

Team Member Notifications

Each staff member on your team can set their own notification preferences. This ensures everyone gets the alerts they need without unnecessary noise.

Team members can customize their settings by following the same steps above from their own account.

Need More Control?

For custom notification automations — like automatically alerting specific staff when a tour is scheduled — check out our guide on Creating Custom Notifications.