Overview

You can create a custom recording to use as your voicemail greeting or in a voicemail drop. The audio file needs to be in the right format and quality to work with all phone carriers.

What is a Custom Voicemail?

Enrollio includes pre-recorded voicemail messages and text-to-speech options. A custom voicemail is where you record your own audio and upload the file to the platform.

You can use custom audio files for:

  • Voicemail greetings — what parents hear when they call and you can't answer
  • Voicemail drops — pre-recorded messages you leave in a parent's voicemail (great for tour reminders or enrollment follow-ups)
Pro Tip: Keep your message warm and professional. Parents are choosing who to trust with their child — your voicemail is often their first impression of your center.

Record Your Audio Online

The easiest way to create a custom voicemail is using a free online recorder. These tools let you record directly in your browser — no software needed.

Try one of these websites:

Simply click record, speak your message, and download the file. Make sure you're in a quiet space with minimal background noise.

[SCREENSHOT: Example of Rev Voice Recorder interface showing the record button and waveform display]

Adjust Audio Quality for Phone Systems

After recording, you need to compress the audio so it works with all phone carriers. High-quality recordings often won't play correctly on phone systems.

Use an online audio converter to adjust the quality:

Settings to use: Select the smallest, economy, or 64 kbps option. This ensures compatibility with all carriers.

[SCREENSHOT: Audio converter interface showing format selection dropdown with 64 kbps highlighted]

Desktop Audio Applications (Advanced)

If you prefer desktop software for recording and editing, these free applications work well:

How to Use Audacity

Audacity is a popular free tool for creating phone system-compatible audio files. Here's how to format your recording:

  1. Drag and drop your audio file into Audacity
  2. On the bottom left corner, lower the project rate to 8000 Hz
  3. Go to Tracks → Resample...
  4. Set the sample rate to 8000 and click OK
  5. Go to File → Export Audio...
  6. Name your file in the Save As field
  7. Set Format to Other uncompressed files
  8. Click Options
  9. Set Header to WAV
  10. Set Encoding to U-Law
  11. Click OK, then Save, then OK again
[SCREENSHOT: Audacity export dialog showing WAV format selected with U-Law encoding option highlighted]

What to Say in Your Voicemail

Your voicemail message should be clear, friendly, and include:

  • Your center's name
  • A brief greeting
  • When parents can expect a callback
  • Your website or alternative contact method (optional)

Example: "Hi, you've reached Sunshine Childcare. We're currently helping families or away from the phone. Please leave your name, number, and the best time to reach you, and we'll call you back within 24 hours. Visit us at sunshinechildcare.com to schedule a tour. Thanks!"

Pro Tip: Record a few versions and listen back. Choose the one that sounds most natural and welcoming. Avoid reading from a script — speak like you would to a parent in person.