Overview

This article shows you how to delete a phone number from your Enrollio account when you're using your own Twilio account.

Important: These steps only apply if you connected your own Twilio account to Enrollio. Deleting a number this way permanently releases it back to Twilio, making it available for anyone to purchase. Read carefully before proceeding.

Before You Start

Make sure you understand what happens when you delete a phone number:

  • The number is released from your Twilio account
  • Parents and families won't be able to reach you at that number
  • Any text message or call automations using that number will stop working
  • Someone else can purchase the number immediately

How to Delete a Phone Number

Step 1: Open Phone Number Settings

Click Settings in the bottom left corner of your Enrollio dashboard, then click Phone Numbers.

[SCREENSHOT: Settings menu with Phone Numbers option highlighted]

Step 2: Remove the Number

Find the phone number you want to delete and click the trash icon next to it.

[SCREENSHOT: Phone numbers list showing trash icon next to a phone number]

Step 3: Confirm Deletion

A confirmation window will appear. Type Delete in the field and click Confirm Delete.

[SCREENSHOT: Delete confirmation dialog with text field and Confirm Delete button]

Step 4: Choose Whether to Release the Number

You'll see another prompt asking if you want to release the number from Twilio entirely:

To keep the number in your Twilio account:
Click NO. This removes the number from Enrollio but keeps it in your Twilio account with its current settings intact.

To release the number completely:
Type Release in the field and click Confirm Release. The number will be returned to Twilio and made available for others to purchase.

[SCREENSHOT: Release confirmation dialog showing both options - NO button and Release text field]

Restoring a Number You Didn't Release

If you chose NO in Step 4, your number is still in your Twilio account but disconnected from Enrollio. To reconnect it:

  1. Go back to Settings > Phone Numbers
  2. Click Add to reassign the number to your Enrollio account
Pro Tip: If you're switching to a new phone number, set up the new number and test it with your team before deleting your old one. This prevents any gaps in parent communication.

Need Help?

If you're having trouble with phone numbers or Twilio settings, reach out to our support team. We're here to help keep your parent communication running smoothly.