Stay on top of new inquiries by automatically notifying yourself or your staff when a prospective family enters your system. You can send email, text message, or in-app notifications instantly.

How to Set Up Internal Notifications

Internal notifications let you alert staff members (or yourself) whenever something happens in Enrollio — like a new inquiry coming in.

Step 1: Create Your Automation

  1. Click Automations in the left navigation
  2. Click Create Automation
  3. Select Start from scratch
  4. Click Add New Automation Trigger

Step 2: Configure Your Trigger

Choose what event should start this automation. For new inquiries, you might select triggers like:

  • Prospective Family Added — fires when any new family enters your system
  • Form Submitted — fires when someone submits your inquiry form
  • Tag Applied — fires when a specific tag is added to a family record

Step 3: Add Your Notification Action

Once your trigger is configured:

  1. Click Add Action below your trigger
  2. Select Send Internal Notification
  3. Choose your notification type:
    • Email — sends to your staff member's email address
    • Text Message — sends to your staff member's phone
    • In-App — displays a notification inside Enrollio
  4. Select which staff member(s) should receive the notification
  5. Customize your notification message

Pro Tip: Use merge fields in your notification message to include family details like name, phone number, or which program they're interested in. This gives you all the context you need at a glance.

Rate Limits on Notifications

To keep your Enrollio account running smoothly, we apply rate limits to internal notifications:

  • 500 notifications per 5 minutes per staff member, per automation
  • This applies separately to each notification type (email, text, in-app)
  • Any notifications beyond this limit are skipped

Why These Limits Exist

Rate limits prevent system slowdowns and protect your inbox. Here's a real scenario we've seen:

A center imported 50,000 old parent records and accidentally triggered an automation that sent an internal notification for each one. Without rate limits, this would send 50,000 emails to the director's inbox in minutes — overwhelming their email and slowing down the entire Enrollio platform.

Rate limits catch these situations automatically, ensuring your automations work reliably for everyday use while preventing accidental floods.

Pro Tip: If you're importing a large number of families, temporarily disable any automations with internal notifications first. Re-enable them after your import completes.

Common Use Cases

Here are popular ways childcare centers use internal notifications:

  • New inquiry alerts — notify your enrollment coordinator instantly when someone fills out an inquiry form
  • Tour scheduled — alert the director when a tour is booked
  • Waitlist movement — notify staff when a spot opens and a family moves off the waitlist
  • Enrollment milestone — alert your team when a family completes their enrollment paperwork
  • Payment received — notify your admin when a registration fee is paid