In this guide, you'll learn how to register your U.S. phone numbers with Enrollio's Voice Integrity feature—leveraging top caller-ID analytics platforms to clear spam flags, repair your caller-ID reputation, and significantly boost your answer rates when calling parents and prospective families.

What is Voice Integrity?

Legitimate calls to parents shouldn't be mistaken for spam. With Enrollio's Voice Integrity, you can register your U.S. phone numbers with leading caller-ID analytics firms (First Orion, Hiya, TNS) to remove "spam likely" labels, repair a troubled reputation, and boost your answer rates—especially for numbers that have been blocked or flagged in the past.

Why Enable Voice Integrity?

  • Fix a bad reputation: Clear existing spam flags and restore trust in your caller ID.
  • Higher answer rates: Studies show calls labeled with a recognized, branded name are far more likely to be answered by busy parents.
  • Better deliverability: Legitimate calls avoid unnecessary blocks, so your enrollment reminders, tour confirmations, and parent outreach reach more families.
Pro Tip: Enrollio may prompt you to register for Voice Integrity after an unanswered outbound call from the web dialer. This prompt is a shortcut to help you improve future answer rates.

Before Registering for Voice Integrity

Before you enable Voice Integrity, make sure you've met the following key requirements:

SHAKEN/STIR Registration (required)

To prove each outgoing call is authentic, you must have a valid SHAKEN/STIR attestation on your account.

CNAM (Caller Name) (recommended)

Submitting a branded name (like your childcare center's name) alongside your number further enhances trust in analytics platforms.

U.S. Phone Numbers Only

Voice Integrity currently applies solely to domestic traffic—international numbers are not supported.

How to Enable Voice Integrity

Here's how to activate Voice Integrity in minutes and ensure your calls are marked as legitimate across the major networks.

Important: SHAKEN/STIR registration is required to complete the Voice Integrity form. If you don't already have it, register before proceeding.

Step 1: Navigate to the Voice Integrity Tab within the Trust Center

Click Settings in your Enrollio Dashboard, then select Trust Center. Click the Voice Integrity tab.

[SCREENSHOT: Enrollio Dashboard > Settings > Trust Center > Voice Integrity tab highlighted]

Step 2: Complete the Registration Form

Within the Trust Center under the Voice Integrity tab, fill in:

  • Use Case: Select the type of calls you'll be making (e.g., parent outreach, tour confirmations, enrollment support).
  • Employee Count: Enter your organization's size.
  • Average Business Day Call Volume: Provide your expected daily call count.
  • CNAM Details: (Optional) Enter your childcare center's branded caller name.
[SCREENSHOT: Voice Integrity registration form with fields filled in with example childcare data]

Once you click Submit, your Voice Integrity application is typically processed within 2 business days. You can monitor progress at any time by visiting the Submitted Applications tab in the Trust Center.

What Happens After You Register?

Once you submit your information, each of the analytics providers—Hiya, TNS, and First Orion—will review your registration separately.

  • Fast Turnaround: Most applications clear within two business days.
  • Live Updates: You'll receive a notification once your numbers are approved.
  • Label Removal: Label removal may take time to propagate across all networks.
Please Note: To get started with Voice Integrity, your childcare center must first be registered for SHAKEN/STIR, which requires a valid Employer Identification Number (EIN). However, if you're a sole proprietor or do not yet have an EIN, you can still improve your phone number reputation using the Free Caller Registry.

Frequently Asked Questions

Will activating Voice Integrity automatically enroll my numbers in SHAKEN/STIR?

No. SHAKEN/STIR must be fully configured on your account before you can register for Voice Integrity.

Can I register international numbers?

At this time, only U.S. numbers are supported. We're evaluating expansion to other regions.

Why is CNAM optional?

SHAKEN/STIR is the core requirement for proving call authenticity. Adding a branded CNAM record (your center's name) is recommended to maximize trust and answer rates with parents, but not strictly mandatory.

Related Articles

  • Overview of Phone Number Configuration Options
  • Using Call Connect to Ensure Accurate Call Status Tracking
  • Why Are My Calls Marked as Spam, and How Can I Avoid It?
  • What is SHAKEN/STIR?
  • What is CNAM?