Overview

Want a dedicated phone number that rings directly to a specific staff member? This guide shows you how to assign an Enrollio phone number to an individual team member so all inbound calls go straight to them.

Before You Start

Make sure you've already purchased a phone number through Twilio and added it to your Enrollio account. If you haven't done this yet, check out our guide on purchasing phone numbers first.

Method 1: Assign Through Staff Settings

Step 1: Add Your Number to Enrollio

After purchasing your Twilio number:

  1. Go to Settings > Phone Numbers
  2. Click Add Number and follow the prompts to add your new number
[SCREENSHOT: Settings menu with Phone Numbers section highlighted, showing the Add Number button]

Step 2: Open the Staff Member's Profile

  1. Navigate to Settings > My Staff
  2. Click on the staff member who should receive calls on this number
[SCREENSHOT: My Staff page showing list of staff members with edit option]

Step 3: Configure Call Routing

  1. Expand the Call & Voicemail Settings section
  2. In the Inbound Number dropdown, select the phone number you just added
  3. Save your changes
[SCREENSHOT: Staff profile showing Call & Voicemail Settings section with Inbound Number dropdown menu]

Important: Each phone number can only be assigned to one staff member at a time. Once assigned, all incoming calls to that number will route exclusively to that person.

Method 2: Assign Through Phone Numbers Settings

You can also assign numbers directly from the phone numbers page:

  1. Go to Settings > Phone Numbers
  2. Find your phone number in the list
  3. Under the Ring All category, select the staff member you want to receive calls
[SCREENSHOT: Phone Numbers settings page showing Ring All dropdown with staff member selection]

Method 3: Assign From a Family Record

When you're working with a specific family, you can quickly assign them to a staff member:

  1. Open the family's contact record
  2. Click Unassigned User
  3. Select the appropriate staff member from the dropdown

This ensures all communication with that family—including calls—routes to the assigned staff member.

[SCREENSHOT: Family contact record showing Unassigned User dropdown with staff member options]

Pro Tip: Assign your enrollment coordinators their own direct numbers so prospective families can reach them easily during the tour and enrollment process.

Frequently Asked Questions

Can I assign multiple phone numbers to one staff member?

No, each staff member can only have one dedicated inbound number assigned to them at a time for direct call routing.

Can multiple staff members share one phone number?

No, only one staff member can be assigned to a phone number at any given time. Once assigned, all calls to that number will be directed solely to that person. If you need multiple people to answer calls, consider setting up a main line that rings to multiple staff members through your call routing settings.

What happens to calls if the assigned staff member doesn't answer?

Calls will go to that staff member's voicemail based on the settings configured in their Call & Voicemail Settings section.