Issue

Your RSS email is displaying raw HTML tags like <p> instead of formatted content.

Solution

Use the "triple-stash" syntax in your RSS custom value to render HTML properly.

Here's How to Fix It:

  1. Open your email in the Email Builder
  2. Click on the RSS Item element you want to fix
  3. Find where you're using {{rss_item.content}}
  4. Change it to {{{rss_item.content}}} (notice the three curly braces)

[SCREENSHOT: Email builder with RSS Item element selected, showing the custom value field with triple-stash syntax highlighted]

Why This Happens

When you use the standard double curly braces {{rss_item.content}}, Enrollio automatically escapes HTML characters to protect against code injection. This means:

  • An ampersand & becomes &amp;
  • HTML tags display as plain text instead of formatting
  • Your nicely formatted content looks like code

The triple-stash syntax {{{ }}} tells Enrollio: "This HTML is safe — render it as formatted content."

Visual Example

Without triple-stash {{rss_item.content}}:
Your email displays: <p>Welcome to our center</p>

With triple-stash {{{rss_item.content}}}:
Your email displays: Welcome to our center (properly formatted)

Pro Tip: This works for any RSS custom value that contains HTML: {{{rss_item.title}}}, {{{rss_item.description}}}, etc.

When to Use Triple-Stash

Use {{{ }}} when your RSS feed contains:

  • HTML-formatted blog posts
  • Styled announcements
  • Content with links, bold text, or other formatting

Use regular {{ }} when your RSS feed contains plain text only.