If you've just connected your WhatsApp number to Enrollio and notice your previous chat history isn't showing up yet, don't worry — the sync process is likely still running.
Why This Happens
After connecting WhatsApp to Enrollio, your existing messages need to sync from your mobile app to the platform. This process requires your WhatsApp to stay actively connected and can take some time depending on how many conversations you have with parents and families.
How to Ensure Successful Chat History Sync
1. Keep Your Data Connection On
Make sure your phone has a stable internet connection — either Wi-Fi or mobile data. Avoid turning off your data while the sync is running.
2. Keep Your WhatsApp Mobile App Open
Open WhatsApp on your phone and keep it running in the foreground as much as possible. This prevents the sync from getting interrupted.
3. Confirm the Sync on Your Mobile App
You'll receive a confirmation pop-up in your WhatsApp mobile app asking to begin chat history sync. Tap "Confirm" to start the process.
4. Wait for Completion
Depending on how many conversations you have with parents, the sync can take anywhere from a few minutes to several hours. Don't log out of WhatsApp or turn off your device until it's finished.
Pro Tips for a Smooth Sync
- Keep your phone charged and connected to a reliable network
- Avoid force-closing the WhatsApp app during the sync
- If you miss the confirmation pop-up, restart your WhatsApp app to trigger it again
Still Having Issues?
If your chat history still isn't syncing after following these steps, contact our support team with:
- Your WhatsApp number
- The time you started the connection process
- Screenshots of any errors or missing chats
We'll investigate and help you complete the sync so you can communicate with your families seamlessly.