How to Create Branded Review Request Emails Using Templates

Build professional review request emails quickly using Enrollio's template library. Choose between starting from scratch for complete creative control or selecting a pre-designed template that you can customize to match your childcare center's brand.

What You'll Learn

  • How to access the email template library
  • When to start from scratch vs. use a template
  • How to customize templates for your center
  • How to manage your saved email templates

Two Ways to Create Review Request Emails

Start From Scratch

Build your email from a blank canvas with complete creative freedom. This option is perfect when you want precise control over every design element.

Best for:

  • Creating unique campaigns that match specific branding
  • Designing layouts that don't fit standard templates
  • Centers with established design guidelines

Use the Template Library

Select from professionally designed email templates and customize them with your branding. This saves time while maintaining a polished look.

Best for:

  • Quick campaign setup
  • Maintaining consistent branding across emails
  • Centers without dedicated design resources
💡 Pro Tip: Even if you use a template, you can customize every element—text, images, colors, and layout—to perfectly match your center's brand.

Setting Up Email Review Requests

Step 1: Navigate to Reputation Settings

  1. Click Reputation in the main menu
  2. Select Settings from the dropdown
  3. Click Email Requests
[SCREENSHOT: Reputation menu showing Settings > Email Requests navigation path]

Step 2: Enable Email Requests

  1. Toggle the Email Requests switch to ON
  2. Configure your timing preferences:
    • First email timing: When to send after a family's visit (e.g., 1 hour after check-in)
    • Follow-up frequency: How often to resend if they haven't responded
    • Maximum attempts: How many times to retry before stopping

These settings help you stay top-of-mind without overwhelming families with too many requests.

[SCREENSHOT: Email Requests toggle and timing configuration settings]

Step 3: Create Your Email

  1. Click the Create New button
  2. Choose your approach:
    • Create New Template — Start with a blank design
    • Import from Template Library — Browse pre-built layouts
[SCREENSHOT: Create New dialog showing both template options]

Building From Scratch

When you select the blank canvas option, you'll use Enrollio's drag-and-drop email builder.

What You Can Add:

  • Text blocks for your message
  • Review links so families can leave feedback easily
  • Images like your center's logo or photos
  • Buttons for clear calls-to-action
  • Social icons to connect on other platforms
  • Dividers to organize your content

Customize colors, fonts, and layouts to match your brand guidelines. When your email looks perfect, click Save.

[SCREENSHOT: Email builder interface showing drag-and-drop elements sidebar and canvas]
💡 Pro Tip: Keep review request emails simple and focused. A clear message with one prominent review link typically performs best.

Using the Template Library

For faster setup, select Template Library to browse professionally designed options.

How It Works:

  1. Browse templates organized by style and industry
  2. Click a template to preview it
  3. Select the template you want to use
  4. Customize the text, images, and colors to match your center
  5. Click Save

Every template is fully customizable—you're not locked into the original design.

[SCREENSHOT: Template library gallery showing multiple email template options organized by category]

Managing Your Email Templates

After saving templates, you'll see them listed in your Email Requests dashboard. Click the three dots (⋮) next to any template to access these options:

Preview & Edit Details

View how your email will appear to families and adjust the subject line or sender name without opening the full editor.

Edit Template

Open the drag-and-drop builder to make design changes to the email layout, text, or images.

Clone

Duplicate an existing template to create variations. Great for testing different messages or designs without starting over.

Restore

Bring back a previously deleted template if you change your mind.

Delete

Permanently remove templates you no longer need to keep your library organized.

[SCREENSHOT: Template management menu showing all options (Preview, Edit, Clone, Restore, Delete)]

Frequently Asked Questions

Can I customize templates after selecting them?

Yes, absolutely. Every template is fully editable—change text, images, colors, fonts, and layout elements to match your center's brand.

Do I need design experience to use these features?

No. The interface is designed for childcare owners and staff of all technical skill levels. The drag-and-drop builder makes it easy to create professional emails.

Can I use both approaches for different campaigns?

Yes. You can create some emails from scratch and others from templates. Choose whichever approach works best for each campaign.

Where do I find my saved templates?

All your saved templates appear in the Email Requests dashboard under Reputation > Settings > Email Requests.

How do I know when to send review requests?

The timing settings let you automatically send review requests after family tours or enrollment milestones. Most centers send the first request 24 hours after a tour or within a week of enrollment.

💡 Pro Tip: Create a few template variations for different scenarios—one for tour follow-ups, one for newly enrolled families, and one for long-term families. This lets you personalize your approach without rebuilding emails each time.