Need a quick way to view, filter, and respond to reviews from parents? The Reviews tab gives you everything in one place.

Here's how to manage your Google and Facebook reviews directly in Enrollio.

Finding Your Reviews

Click Reputation > Reviews in the left menu.

[SCREENSHOT: Reviews tab showing the main reviews dashboard with Google and Facebook review listings]

Filtering Your Reviews

Use the filter options at the top to sort reviews by:

  • Platform — Google, Facebook, or all platforms
  • Rating — 5-star, 4-star, etc.
  • Response status — Reviews you've responded to or ones that still need attention
  • Date range — Recent reviews or specific time periods
[SCREENSHOT: Filter dropdown menus showing platform, rating, and response status options]

Pro tip: Start each week by filtering for unresponded reviews. Responding quickly shows prospective families you value parent feedback.

Responding to Reviews

Click the Reply button on any review to respond directly.

Your response will post publicly on the review platform (Google or Facebook) where the parent left it.

[SCREENSHOT: Review card with Reply button highlighted, showing response text box]

What Makes a Good Response

  • Be prompt — Reply within 24-48 hours when possible
  • Thank them — Even critical reviews deserve appreciation for the feedback
  • Keep it personal — Mention specific details from their review
  • Stay professional — Your response is public and represents your center

Related Features

Want to get more reviews from happy families? Check out these articles:

  • How to Send Review Requests
  • Customizing the Review Widget for Your Website
  • Understanding Your Reputation Dashboard