How to Request Reviews via WhatsApp

Requesting reviews via WhatsApp is a powerful way to engage with parents and gather valuable feedback about your childcare center. This guide walks you through setting up and sending review requests directly from Enrollio.

Table of Contents

Step 1: Set Up WhatsApp Integration

Before you can send review requests, you need to connect WhatsApp to your Enrollio account:

  1. Navigate to Settings → WhatsApp
  2. Subscribe to WhatsApp if you haven't already
  3. Follow the prompts to authenticate and link your WhatsApp Business number
  4. Send a test message to confirm everything's working
[SCREENSHOT: Settings menu with WhatsApp option highlighted, showing the integration setup screen]

Step 2: Customize Your Review Request Message

Create a message template that feels personal and encourages parents to share their experience:

  1. Go to the WhatsApp Review Request section in your dashboard
  2. Customize your message:
    • Include your center's name
    • Add a friendly call-to-action (e.g., "We'd love to hear about your family's experience!")
    • Attach your review link (Google, Facebook, or other platform)
  3. Save the template for future use
[SCREENSHOT: WhatsApp review request template editor with example message for a childcare center]
Pro Tip: Keep your message warm and conversational. Parents are more likely to respond when it feels like a genuine request, not a form letter.

Step 3: Sending Review Requests

Single Review Request

Perfect for following up with individual families after a positive interaction:

  1. Go to the Reviews section in your dashboard
  2. Click Send Review Request and choose WhatsApp as the channel
  3. Select the parent you want to send the request to
  4. Select your customized template, review it, and click Send
[SCREENSHOT: Reviews dashboard showing the send review request button and WhatsApp channel selection]

Bulk Review Requests

Great for reaching multiple families at once, like after a successful enrollment period or event:

  1. In the Reviews section, upload a CSV file with parent details (name and WhatsApp number)
  2. Map the fields correctly (e.g., Name → Parent Name, Phone → WhatsApp Number)
  3. Select Send Bulk Review Requests and choose WhatsApp as the channel
  4. Review the preview and confirm the message
[SCREENSHOT: Bulk review request upload screen showing CSV mapping interface]

Automated Review Requests

Set up automations to request reviews automatically based on specific events—no manual work required.

Set Up an Automation

  1. Go to Automations and create a new automation or edit an existing one
  2. Add a trigger event, such as:
    • After a family completes enrollment
    • 30 days after a child starts at your center
    • After a positive tour experience
  3. Add the Send Review Request action and select WhatsApp as the channel
  4. Choose or create a template and personalize it with dynamic fields like {Parent Name} or {Child Name}
  5. Save and activate the automation
[SCREENSHOT: Automation builder showing review request action with WhatsApp selected and trigger options visible]
Pro Tip: Set up automations to trigger review requests at natural happy moments—like after a successful first week or a parent appreciation event.

Best Practices for WhatsApp Review Requests

Personalize Your Messages
Address parents by name and reference their child when possible. Personal touches increase response rates dramatically.

Timing is Everything
Send requests soon after positive interactions—right after enrollment, following a great parent-teacher conference, or after a fun center event.

Stay Compliant
Make sure you have parent consent before sending WhatsApp messages. Most parents grant this during enrollment, but always confirm.

Don't Overwhelm
Limit review requests to once per family per year unless there's a specific reason to ask again (like after a major improvement or new program).

Pro Tip: If a parent leaves a glowing review, thank them personally and ask if they'd be willing to share their experience on other platforms too.