Stay on top of your social media scheduling with Enrollio's in-app notification banners for disconnected accounts. This feature helps you avoid missed posts by alerting you in real time whenever a connected social account loses authentication, so you can reconnect and keep your content calendar running smoothly.

What Are Disconnected Account Alerts?

The Social Planner notification banner is a real-time alert system that notifies you when any of your connected social media accounts become disconnected. These banners appear directly inside the Social Planner, Launchpad, and Dashboard, giving you immediate visibility and prompting you to restore connections before scheduled posts fail.

Why This Matters for Your Childcare Center

Managing your center's social presence is crucial for attracting new families and keeping current parents engaged. The notification banner system helps you:

  • Catch disconnections instantly: Receive immediate alerts when a social account disconnects, reducing the risk of missed posts about enrollment events, center updates, or tour availability.
  • Get multi-channel alerts: Notifications appear both in-app and via email, ensuring you never miss a critical update.
  • See platform-specific messages: Clear, tailored messages for each platform (Facebook, Instagram, Google Business Profile, LinkedIn, TikTok, Pinterest, YouTube) make it easy to identify which account needs attention.
  • Reconnect without disruption: Quickly restore accounts without leaving your workflow, minimizing downtime.
  • Maintain consistent posting: Keep your content calendar on track and avoid gaps in your social media presence.

How to Connect and Monitor Your Social Accounts

Setting up and responding to disconnected account alerts is straightforward. Here's how to stay on top of your social media connections:

Step 1: Connect Your Social Accounts

  1. Click Marketing from your account navigation.
  2. Click the Social Planner tab.
  3. Connect your social media accounts (Facebook, Instagram, Google Business Profile, LinkedIn, TikTok, Pinterest, YouTube).

Step 2: Monitor for Notification Banners

If any account becomes disconnected, you'll see a banner at the top of Social Planner, Launchpad, or Dashboard. The banner will specify which account and platform need your attention.

Each banner provides a platform-specific message, such as:

  • "The connection for the following Social Planner Facebook page(s) has expired: [Account Name]."
  • "The connection for the following Social Planner Instagram account(s) has expired: [Account Name]."

Step 3: Reconnect Your Account

  1. Click the Re-integrate button on the banner.
  2. Complete the authentication process for the relevant social platform.
  3. Once reconnected, your scheduled posts will resume as normal.

You'll also receive an email notification about the disconnection, giving you another way to stay informed even when you're not logged into Enrollio.

Staying Proactive with Account Health

Regular monitoring helps ensure your scheduled posts about enrollment openings, center events, and family engagement are published without interruption. Here's how to stay ahead:

  • Check for banners regularly when you log in
  • Reconnect accounts promptly to avoid missed posts about tours or enrollment deadlines
  • Review your email for additional alerts if you're away from your desk
Pro Tip: If you're planning to post about time-sensitive events like open house tours or enrollment deadlines, check your account connections the day before to ensure everything is working smoothly.

Frequently Asked Questions

What causes a social account to become disconnected?

Disconnections typically occur due to expired authentication tokens, password changes, revoked permissions, or platform security updates. Social platforms periodically require reauthentication for security reasons.

Will I lose scheduled posts if my account disconnects?

Scheduled posts will not be published while an account is disconnected. Once you reconnect, posting resumes as normal. Your scheduled content remains saved in the system.

Which social platforms support these notifications?

The system supports notifications for Facebook, Instagram, Google Business Profile, LinkedIn, TikTok, Pinterest, and YouTube.

How quickly will I be notified after a disconnection?

Notifications are sent in real time, both via in-app banners and email, as soon as a disconnection is detected.

Will other team members see the notification banner?

Yes, all users with access to Social Planner will see the banner for disconnected accounts. This ensures anyone on your team can take action to reconnect if needed.