How to Send WhatsApp Media Messages from Your Mobile Device

You can now send rich media WhatsApp messages directly from the Enrollio mobile app using pre-approved templates. This makes it easy to stay connected with families even when you're away from your desk.

This feature is available on the Enrollio mobile app. If you're using a custom-branded version of the app, contact your account representative to request the update.

What You Can Send

Your mobile app now supports these WhatsApp template types:

  • Text messages
  • Images (photos of your center, event flyers, etc.)
  • Videos (virtual tours, welcome videos)
  • Files (enrollment forms, handbooks)
  • Location sharing (directions to your center)

How to Send a WhatsApp Message

  1. Open the Enrollio mobile app and select the account you want to work in.
  2. Go to Conversations and either start a new WhatsApp conversation or open an existing one.
  3. Select the template type you want to use (text, image, video, file, or location).
  4. Customize any template fields and tap Send.

[SCREENSHOT: Mobile app showing Conversations screen with WhatsApp template selector open]

Pro Tip: Use image and video templates to share photos from events, classroom activities, or facility updates. Parents love seeing what's happening at your center in real-time.

Why This Helps Your Center

  • Stay responsive on the go — Answer parent questions and share updates even when you're not at your computer
  • Save time with templates — Use pre-approved messages that are ready to send
  • Richer communication — Share photos, videos, and documents that help families feel connected

Frequently Asked Questions

Do I need to update my app?

Yes, make sure you're running the latest version of the Enrollio mobile app. Check your app store for updates.

Can I create new templates in the mobile app?

No, you'll need to create and get templates approved through the web platform. The mobile app lets you send templates that are already approved.

Will my existing templates work on mobile?

Yes, all your approved WhatsApp templates are automatically available in the mobile app.

Who can send WhatsApp messages from mobile?

Anyone with access to your account can send WhatsApp templates from the mobile app — both admins and staff members.

What media types are supported?

You can send text, images, videos, files, and location information using approved templates.