How to Add Internal Comments & Mention Team Members in Conversations

Use internal comments and @mentions in Enrollio Conversations to collaborate privately inside a parent or family thread without exposing notes to them. This article shows you what internal comments are, who can use them, and how to post, search, and notify teammates.

What Are Internal Comments in Conversations?

Internal comments are private notes you add to a conversation thread that are never sent to or visible by the parent or family. When you type @ and select a teammate, that person is mentioned and can be notified to review or act, keeping handoffs tight and context in one place.

Important: Internal comments are different from Internal Chat. Internal Chat is a separate team messaging experience for general discussions.

Note: Internal comments in Conversations cannot be edited or deleted once posted.
[SCREENSHOT: Conversations inbox showing an open thread with the internal comment composer visible, highlighting the channel switcher button to toggle between regular messages and internal comments]

Why Use Internal Comments?

Internal comments help you decide when to leave a private note versus sending a message to the parent or switching to team chat:

  • Private collaboration: Keep sensitive notes and decisions out of the parent's or family's view
  • Targeted notifications: @mention the right teammate to get timely eyes on the thread
  • Faster handoffs: Assign context and next steps without leaving the conversation
  • Searchable context: Retrieve internal notes with filters to speed up reviews and audits

How to Add Internal Comments

  1. Log in to your account
  2. Click the Conversations tab
  3. Open the conversation by clicking on it
  4. Click the Channel Switcher button and select Internal Comment
  5. Type your comment. To tag a teammate, type @ and select their name from the list
  6. Click Send to post the comment
[SCREENSHOT: Close-up of the message composer with the channel switcher dropdown open, showing options to toggle between regular message and internal comment mode]
Pro tip: Internal comment drafts auto-save. Your draft persists when you switch channels, collapse the composer, or move between conversations.

How to Filter Internal Comments

View Conversations Where You've Been Mentioned

  1. Click the Quick Filters button
  2. Under Mentions, select Mentions of Me
  3. Click Apply to view conversations where you are mentioned

View Conversations Where a Specific User Has Been Mentioned

  1. Click the Quick Filters button
  2. Under Mentions, select Mentions of a Specific User
  3. Choose the user from the list
  4. Click Apply

View All Internal Comments in a Conversation

  1. Click the Filters button
  2. Apply the Internal Comments filter
[SCREENSHOT: Conversations inbox with the Quick Filters panel open, showing the Mentions filter options including "Mentions of Me" and "Mentions of a Specific User"]

Managing Notifications

Make sure your notification settings are enabled to receive alerts when you're mentioned or for new messages in relevant conversations:

  1. Click Settings
  2. Go to My Profile > Notifications
  3. Enable the notifications you want to receive
[SCREENSHOT: Settings > My Profile > Notifications page showing conversation-related notification toggles, including mentions and new message alerts]

Frequently Asked Questions

Are internal comment drafts saved automatically?

Yes. Internal comment drafts auto-save and persist when you switch channels, collapse the composer, or move between conversations.

Can parents or families ever see internal comments?

No. Internal comments are private to your team and never sent to the parent or family.

Do @mentions send email or only in-app alerts?

Alerts depend on each user's notification preferences. Ask teammates to review Settings > My Profile > Notifications.

Are internal comments searchable or filterable later?

Yes. Use Filters > Internal Comments to see all internal notes. To find items directed at you, use Filters > Mentions of Me.

Who can edit or delete an internal comment?

Internal comments cannot be edited or deleted once posted.

Do internal comments support attachments?

No, attachments are not supported in internal comments.