How to View AI Message Details in Your Conversations
When Enrollio AI responds to parents and families, you can see exactly how that response was generated. This transparency helps you understand what information the AI used and make improvements to your knowledge base in real-time.
What You'll See in AI Response Details
Each AI-generated message includes:
- AI Response — The actual message sent to the parent
- Prompt — The instruction given to the AI to generate the response
- Knowledge Sources — The specific information from your FAQs or enrollment site that the AI referenced
- Intent — What the AI understood the parent was asking about
How to Access Response Details
Step 1: In any conversation where Enrollio AI has responded, click the Response Info icon next to the AI message.
[SCREENSHOT: Conversation view showing AI message with Response Info icon highlighted]
Step 2: A sidebar opens on the right showing all the components that went into generating the response.
[SCREENSHOT: Right sidebar open showing AI Response, Prompt, Knowledge Sources, and Intent sections]
Understanding Each Section
AI Response
At the top of the sidebar, you'll see the exact message that was sent to the parent. This is your starting point for evaluating whether the response was helpful and accurate.
Prompt
This shows the instruction your AI bot used to generate the response. You can edit your prompt by clicking "Edit Prompt" to improve how your AI communicates with families.
[SCREENSHOT: Prompt section with Edit Prompt button highlighted]
Knowledge Sources
The AI pulls information from your knowledge base — your FAQs and enrollment site content. You'll see up to 3 specific pieces of content ("chunks") that the AI referenced to answer the parent's question.
Note: Knowledge sources only appear when the AI actually used your knowledge base to generate the response. If the AI answered from its general training, this section won't show specific chunks.
Intent
This shows what the AI understood the parent was asking about, which helps you see if your bot correctly interpreted the question.
Editing Knowledge Sources in Real-Time
One of the most powerful features is the ability to update your knowledge base directly from the conversation.
Step 1: In the Knowledge Sources section, click on any content chunk that needs correction.
[SCREENSHOT: Knowledge chunk in sidebar with cursor hovering to show it's clickable]
Step 2: An editable text box appears. Make your changes and click Save.
[SCREENSHOT: Editable text box showing changes being made to FAQ content]
Step 3: Your changes are immediately reflected in your knowledge base. The AI will use this updated information for all future responses.
Tracking Your Edits
When you modify enrollment site content through the response details, you'll see an "Edited" tag next to that URL in your knowledge base. This helps you keep track of which content you've refined based on real parent conversations.
[SCREENSHOT: Knowledge base view showing "Edited" tag next to modified URL with tooltip]
Where You Can Use This Feature
AI response details are available for:
- All Enrollio AI bot conversations
- AI actions within automations
- Test messages during bot setup
Important Notes
The prompt you see may vary depending on whether the message came from your main Enrollio AI bot or from an AI action within an automation. Each can have its own customized instructions.
If you don't see knowledge sources for a particular response, it means the AI answered from its general understanding rather than your specific knowledge base. Consider adding that topic to your FAQs so future responses can reference your center's specific information.