What Changed

Enrollio previously added a 5% markup to certain Phone System fees to offset Stripe processing costs. As of October 1, 2025, this markup has been permanently removed.

Enrollio now covers Stripe's processing fee internally, so all Phone System usage charges appear at exact carrier passthrough cost.

Key Benefits

  • Transparent Billing — No more confusing markup or uplifted fees
  • Lower Usage Costs — You pay only what the carrier charges
  • Improved Compliance — Passthrough telecom fees remain non-taxable
  • Consistency Across Phone System Features — SMS, MMS, A2P, Voice Intelligence, and Polly all follow the same passthrough billing model

Messaging Charges Now at Passthrough Cost

The following messaging items now reflect true carrier pricing:

  • SMS carrier fees
  • MMS carrier fees
  • A2P 10DLC brand registration
  • A2P 10DLC campaign registration
  • Group messaging user fees

Voice Charges Now at Passthrough Cost

The following voice-related services now bill at exact passthrough cost:

  • Verified Caller ID
  • Voice Intelligence
  • Call transcription
  • Amazon Polly (text-to-speech)

How Billing Statements Look Now

Billing statements no longer include:

  • A 5% uplift
  • "Processing fees"
  • "×1.05" multipliers

You'll now see only the raw carrier rate.

Tax Compliance Improvements

Passthrough telecommunications fees are typically non-taxable. Removing the markup ensures all Phone System usage remains categorized correctly and avoids tax-related inconsistencies across jurisdictions.

How to Verify the Updated Billing in Your Account

Follow these steps to confirm the 5% markup has been removed using the updated Wallet & Transactions page.

Step 1: Go to Enrollio Dashboard → Settings → Billing

[SCREENSHOT: Enrollio Dashboard showing Settings menu with Billing option highlighted]

Step 2: Select Wallet & Transactions → Detailed Transactions

This area displays all recent Phone System usage charges.

[SCREENSHOT: Wallet & Transactions page with Detailed Transactions tab selected, showing list of Phone System charges]

Step 3: Use Advanced Filters to Confirm Passthrough Pricing

Filter for Phone System usage. Verify that the Total Amount for each entry equals the carrier rate with no markup applied.

[SCREENSHOT: Advanced Filters menu showing Phone System filter option selected, with resulting transactions displaying raw carrier rates]

Step 4: Export Usage as CSV

If you want to confirm accuracy, you can export your usage and compare it with Twilio's public carrier pricing.

[SCREENSHOT: Export button on Wallet & Transactions page with CSV option highlighted]

Frequently Asked Questions

Do I need to modify my pricing?

No. Your custom pricing remains unchanged.

Will my wallet last longer now?

Yes. Because charges are lower, your credits deplete more slowly.

Did Enrollio update past invoices?

No. Past invoices remain unchanged. The update applies only to usage on or after October 1, 2025.

Does this affect messaging discounts?

No. Discounts continue to apply, now calculated against true passthrough cost.

Does Auto-Recharge behavior change?

No. Auto-Recharge continues to work the same way as before.