Overview

If the "Powered by Enrollio" link at the bottom of your review widget is leading to a bad request or error page, this is typically a configuration issue that can be quickly resolved.

Why This Happens

The "Powered by" link in your review widget may point to an incorrect URL or reference an outdated domain configuration. This usually occurs after initial setup or if widget settings were modified incorrectly.

How to Fix It

Step 1: Access Your Review Widget Settings

  1. Log in to your Enrollio account
  2. Navigate to Settings → Reputation Management
  3. Click on Review Widget
[SCREENSHOT: Show the navigation path to Settings > Reputation Management > Review Widget in the Enrollio dashboard]

Step 2: Check Widget Configuration

  1. Look for the Branding or Display Options section
  2. Verify that the "Powered by" toggle is set correctly
  3. If you want to hide the "Powered by" link entirely, toggle it off
[SCREENSHOT: Display the branding/display options section showing the Powered By toggle]

Step 3: Save and Test

  1. Click Save Changes
  2. View your review widget on your enrollment site to confirm the fix
  3. If the link still appears, try clearing your browser cache and refreshing

Pro Tip: Most childcare centers choose to hide the "Powered by" branding to maintain a professional, branded experience for parents. You can customize your review widget to match your center's colors and branding without any attribution links.

Still Having Issues?

If the problem persists after following these steps:

  • Contact Enrollio support with a screenshot of the error page
  • Include the URL where your review widget is embedded
  • Let us know which browser you're using

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