View & Edit AI Response Details in Conversations

When Enrollio AI responds to parents and prospective families, you can see exactly how it generated its answer — and edit the knowledge it uses on the spot. This gives you complete transparency and control over your AI assistant's responses.

What You Can See and Edit

Every AI message in your conversations includes detailed information about how the response was created. You can view and modify:

  • Response: The actual message sent to the family. You can edit this to improve future responses, but it won't change what was already sent.
  • Prompt: The instructions your AI followed to create the response. Edit this directly in the sidebar to refine how your AI communicates.
  • Intent: The purpose behind the response. To change this, go to your Conversation AI settings.
  • Sources: The knowledge base articles, FAQs, or website content your AI used to answer the question.

Why This Matters for Your Center

Stay in control. See exactly what information your AI is sharing with families and ensure it's always accurate.

Update instantly. Found outdated tuition info in a response? Edit it right there — your AI will use the corrected information immediately.

Save time. No need to navigate through multiple screens. Make updates directly from the conversation and get back to running your center.

How to View & Edit AI Response Details

Step 1: Open the Conversation

Navigate to Conversations and open any conversation where Enrollio AI has responded.

[SCREENSHOT: Conversations inbox showing a conversation with AI-generated messages]

Step 2: Find the AI Message

Look for messages from your AI assistant. They'll have a small AI icon below them.

[SCREENSHOT: Close-up of an AI message bubble with the AI icon highlighted below it]

Step 3: Open the Response Details

Click the AI icon to open the sidebar. You'll see the full breakdown of how the response was created, including the prompt, intent, and knowledge sources used.

[SCREENSHOT: AI Response Info sidebar open, showing Response, Prompt, Intent, and Sources sections]

Step 4: Edit Knowledge Base Entries

To update an FAQ or website content that the AI used, click on the source in the sidebar. Make your changes and save — they'll apply immediately to all future responses.

[SCREENSHOT: Editing a knowledge base entry from within the AI Response sidebar, showing save button]
Pro Tip: Edited entries show an "Edited" label in the sidebar, so you can track what's been updated. While you can't undo changes, you can always re-edit to restore previous information.

Frequently Asked Questions

Do changes affect all AI responses?

Yes. When you edit knowledge base content like FAQs or website information, Enrollio AI uses the updated information immediately for all future responses.

Will editing a response change what was already sent to the parent?

No. Editing the response in the sidebar only teaches your AI how to respond better in the future. The message already sent to the family stays the same.

Can I undo my edits?

There's no undo button, but you can re-edit any entry to restore it to its previous state.

How do I know if something has been edited?

Look for the "Edited" label next to entries in the AI Response sidebar.