Enrollio's booking system now supports fully customizable email and in-app notifications, giving you control over how parents and staff are notified throughout the tour and enrollment journey. You can configure notifications for key booking events, choose recipients, customize templates, and insert booking-specific details—all from centralized notification settings.
Note: This feature is currently available in Private Beta.
Table of Contents
- Overview
- What's New with Booking Notifications
- Notification Triggers
- Recipient Options
- Template Customization
- Booking-Specific Custom Values
- Smart Consolidation of Notifications
- How to Configure Booking Notifications
- How Booking Notifications Are Used
- What Did Not Change
- Frequently Asked Questions
Overview
Booking notifications provide a built-in alternative to automation-based messaging for tours and appointments. Instead of relying on generic calendar notifications, booking notifications allow you to define event-specific messaging that automatically applies to all bookings.
This update introduces new notification triggers, recipient options, template customization, and booking-specific custom values—along with smart notification consolidation to prevent duplicate messages.
What's New with Booking Notifications
Notification Triggers
You can configure notifications for the following booking events:
Appointment Booked (Unconfirmed)
Sent when a parent books a tour or appointment with an unconfirmed status.
Appointment Booked (Confirmed)
Sent when a booking is auto-confirmed or manually approved.
Cancellation
Sent when a tour or appointment is canceled.
Reschedule
Sent when a booking is moved to a new date or time.
Reminder
Pre-appointment reminders to help reduce no-shows.
Follow-Up
Post-appointment messages used to engage families or collect feedback.
Recipient Options
Each notification can be sent to one or more of the following recipients:
The Parent/Family
The parent or guardian who booked the tour or appointment.
The Assigned User
The staff member assigned to conduct the tour or appointment.
Additional Email Addresses
Internal recipients such as front-desk staff, directors, or other team members.
Template Customization
Booking notifications include a built-in editor that allows you to:
- Customize subject lines
- Edit message content
- Adjust formatting and layout
You can also choose from pre-created templates to speed up setup and maintain consistent messaging.
Booking-Specific Custom Values
Booking notifications support custom values specific to tour and enrollment bookings, including:
- Tour or appointment type
- Duration
- Assigned staff details
- Location or classroom
- Additional booking attributes
These values ensure notifications accurately reflect the booked appointment.
Smart Consolidation of Notifications
When a booking includes multiple time slots or services, only one notification is sent for the overall booking. This prevents parents and team members from receiving multiple redundant emails for the same appointment.
How to Configure Booking Notifications
To configure notifications for bookings:
- Navigate to Calendar Settings → Global Settings → Notifications
- Select the desired notification trigger
- Customize the notification template
- Choose the recipients
- Insert booking-specific custom values
- Save your changes
How Booking Notifications Are Used
Once configured:
- Notifications trigger automatically based on booking events
- Templates are reused consistently across bookings
- Consolidation logic is applied automatically for multi-service bookings
- No automations are required for standard booking communications
What Did Not Change
This update does not:
- Replace automation-based notifications
- Affect non-booking calendar appointments
- Change appointment availability or booking rules
- Apply outside the booking system (currently in Private Beta)
Frequently Asked Questions
Q: Is this available for all calendar appointments?
No. These notifications apply only to bookings made through the Enrollio booking system.
Q: Can I send both email and in-app notifications?
Yes. Enrollio supports both email and in-app notification channels.
Q: Are notifications sent per service or per booking?
Notifications are consolidated per booking. Multi-service bookings send one notification.
Q: Do I still need automations for booking notifications?
No. Booking notifications provide a built-in option for common booking communications, though automations remain available if needed.
Q: Is this feature available to all accounts?
No. Booking notifications are currently in Private Beta.