Managing Multiple Email Addresses for Parent and Family Contacts

This article shows you how to add and manage multiple email addresses for a single parent or family in Enrollio. Whether you need to reach both parents, track work and personal emails, or keep communication flexible, you can store up to 11 email addresses per contact.

What You Can Do:

  • Manually add up to 10 additional email addresses per parent or family (plus one primary)
  • Designate which email receives your messages and campaigns
  • Import multiple email fields via CSV
  • Merge duplicate contacts while keeping all their email addresses

Why Manage Multiple Emails?

Many families prefer different emails for different purposes—mom's work email, dad's personal email, or a shared family account. Storing all of them in one contact profile helps you:

  • Keep all communication under one unified family profile
  • Avoid creating duplicate records for the same family
  • Choose the best email for outbound messages
  • Have backup contact options when needed
  • Track all email addresses during enrollment and beyond

How to Add Additional Email Addresses

You can store up to 11 email addresses for any parent or family. Here's how:

Step 1: Go to Contacts and open the family's profile.

[SCREENSHOT: Enrollio Contacts list view with one contact profile being clicked]

Step 2: Click the Contact button and scroll to the Email Address field.

[SCREENSHOT: Contact profile with Contact button highlighted and Email Address section visible]

Step 3: Click Add Another Email, enter the new email address, and click Save Changes.

[SCREENSHOT: Email Address section showing "Add Another Email" button and input field with Save Changes button]

Note: You can add up to 10 additional emails (11 total, including the primary). Once you reach the limit, the Add Another Email button will disappear.

Selecting the Primary Email Address

Only one email address can be the primary—this is the email that receives all your campaigns, text-to-email replies, and outbound messages.

To set or change the primary email:

  1. Scroll to the Email Address section in the contact profile
  2. Click the star icon next to the email you want to make primary

[SCREENSHOT: Email Address section showing multiple emails with star icons, one star filled to indicate primary]

The primary email is used for all email campaigns, automations, and manual emails sent from Enrollio. You can change it anytime by clicking the star next to a different email.

Pro Tip: If you're unsure which email to use, ask families during onboarding which address they check most often.

Importing Multiple Emails via CSV

If you're migrating from another system or updating contact records in bulk, you can import multiple email addresses using a CSV file. See our full guide on Importing Contacts for step-by-step instructions.

Frequently Asked Questions

Q: Can I send emails to secondary email addresses?
No, only the primary email address receives outbound emails. Secondary emails are stored for your records and future use.

Q: How many email addresses can I add per family?
You can add up to 10 additional email addresses, plus one primary—11 in total.

Q: Can I change the primary email after it's been set?
Yes! Click the star icon next to any email to make it the new primary. It updates instantly.

Q: Can I bulk update contacts to assign a new primary email?
Not directly in Enrollio. You can export your contacts, update the primary email column in the CSV, and re-import the file.

Related Articles

  • Importing Contacts
  • Importing Contacts and Enrollment Opportunities via CSV
  • Merging Duplicate Contacts