General Questions

Why do I need to confirm my families have consented to hear from me while importing contacts?

Two main reasons why consent from families is essential when importing contacts:

Protect Your Sending Reputation: Importing families without proper consent can lead to higher bounce and spam rates, negatively impacting your ability to reach parents via email and text.

Prevent Issues with Purchased Lists: Even if some lists claim to have opt-in consent, they're not suitable for childcare communication. Contacts from purchased or rented sources are likely to bounce, unsubscribe, mark emails as spam, and may cause your messages to be blocked entirely.

Pro Tip: Only import families who've given you explicit permission to contact them — like current families, tour requests, or waitlist signups from your website.

Which bulk actions cannot be undone?

The following bulk actions are permanent and cannot be restored:

  • Bulk Email
  • Bulk Email Verification
  • Bulk Update Contacts to Company
  • Bulk Tag Add
  • Bulk SMS

Always double-check your selections before running these actions. Once sent or applied, they cannot be reversed.

[SCREENSHOT: Settings page showing bulk action confirmation dialog before executing]