This guide walks you through reconnecting your Google Calendar with Enrollio to fix sync issues and restore calendar functionality.

Important: You must reconnect your own Google account — no one else can do this for you, even with account access.

When to Reconnect Your Google Calendar

You may need to reconnect your Google Calendar if:

  • Tour bookings or staff events stop syncing between Enrollio and Google
  • You changed permissions in your Google account
  • You see authorization errors in Enrollio
  • You accidentally disconnected your calendar and need to link it again
Pro Tip: If your Google account is connected but events aren't syncing, check Settings → Integrations → Google for a missing-permissions warning. Click Reconnect to grant any permissions Enrollio needs.

How to Reconnect Your Google Calendar

Step 1: Disconnect Your Current Google Calendar

You can disconnect from two places in Enrollio. Choose whichever is easiest:

Option A: From Your Profile

  1. Click Settings in your client account
  2. Select My Profile
  3. Under Calendar Settings, click the trash/delete icon next to your connected Google account
[SCREENSHOT: Settings menu with My Profile selected, showing Calendar Settings section with a connected Google Calendar and delete icon highlighted]

Option B: From Calendar Connections

  1. Go to Settings → Calendars
  2. Click the Connections tab
  3. Under Connected Calendars, click the trash/delete icon next to your Google account
  4. Check the acknowledgement box in the pop-up
  5. Click Confirm
[SCREENSHOT: Settings → Calendars → Connections tab showing a connected Google Calendar with delete icon, and the confirmation dialog box]

Step 2: Reconnect Your Google Calendar

Now reconnect using the same location you chose above:

  1. Click Settings and select My Profile
  2. Under Calendar Settings, click + Add New
  3. Follow the prompts to log in with your Google account and grant permissions

For detailed steps, see our guide on How to Connect Google Calendar to Enrollio.

Test Your Connection: After reconnecting, create a test tour appointment in Enrollio and verify it appears in your Google Calendar. This confirms the sync is working properly.

Frequently Asked Questions

Do I need to disconnect before reconnecting?

Yes. Always disconnect your current Google Calendar first to avoid sync conflicts.

Will I lose appointments if I disconnect?

No. Tours and events already synced in Enrollio stay in the system. Disconnecting only stops future syncing until you reconnect.

How do I know the reconnection worked?

Your calendar will show as connected with active sync status. Create a test appointment in Enrollio — it should appear in Google Calendar within a minute or two.

Can I connect a different Google account?

Yes. After disconnecting, you can use any Google account when reconnecting. Just make sure it's the calendar you want to sync with your tours and staff schedules.

Can I connect multiple Google Calendars?

Yes. You can connect multiple calendars to check availability across all of them. However, you can only have one primary calendar where new Enrollio appointments are created.

Still Having Issues?

If your calendar still won't sync after reconnecting, contact Enrollio support. We're here to help.

Related Articles

  • How to Connect Google Calendar to Enrollio
  • Setting Up Conflict Calendars for Your Team
  • Why Your Calendar Isn't Syncing (And How to Fix It)