Enrollio’s Group Calendar feature is a powerful tool for managing your studio’s dance class appointments. In some cases, however, the system may inadvertently assign a student’s contact to the wrong team member when an appointment is booked. This issue can disrupt your workflow and communication, especially in a busy studio environment.

Troubleshooting Steps

  • Review Team Assignment Settings

    • Verify that your studio’s team settings in Enrollio are correctly configured.

    • Confirm whether you are using a round-robin calendar or a designated assignment structure.

    • Ensure that the settings reflect the intended dance instructor or admin for each class booking.

  • Check Your Calendar Link Setup

    • Make sure that the unique calendar link you share with parents accurately reflects your studio’s team calendars.

    • Cross-reference your settings with the Enrollio knowledge base guide on user calendar link setup for team calendars.

  • Examine Workflow and Automation Rules

    • Review any automation workflows you have set up in Enrollio that trigger on new dance class bookings.

    • Determine if any workflow triggers are causing the contact to be reassigned.

    • Adjust the rules so the student’s contact remains linked to the correct instructor or team member.

  • Confirm Integration with Other Systems

    • If your studio uses additional integrations or third-party apps with Enrollio, check that none are interfering with the contact assignment process.

    • Make sure that all connected systems follow the same protocols for assigning student bookings.

  • Contact Enrollio Support if Needed

    • If you continue to experience issues after checking the above items, reach out to Enrollio support.

    • Provide details about your studio’s setup, any custom automation rules, and examples of the incorrect assignments.

    • Include screenshots or logs where possible to help support diagnose the issue.

Additional Resources

  • Team Member Assignment (Round Robin Calendar)

    • Learn more about configuring team member assignments specifically for a round-robin setup in your dance studio.

  • Group Calendar Overview

    • Get detailed information on how the Group Calendar works and how it can be optimized for your scheduling needs.

  • Workflow Trigger – Appointment Status

    • Understand how appointment status changes might trigger automation workflows that affect contact assignments.

By ensuring your Enrollio settings are correctly configured, your dance studio can manage class appointments seamlessly, providing a smoother experience for both your team and your students. If the issue persists, the Enrollio support team is here to help you keep your studio’s schedule on beat.