What is Mobile DND?

The Do Not Disturb (DND) feature in the Enrollio mobile app lets you block calls, text messages, and other communication from specific contacts — right from where you're already working. Instead of navigating through multiple screens, you can add numbers to your DND list instantly from the call screen, recent call logs, or your inbox.

This is especially useful for blocking spam calls, unresponsive leads, or contacts who've asked not to be contacted.

Key Benefits

Take control of your communication with quick access to blocking tools that keep your team compliant and focused.

  • One-tap blocking from incoming calls, call logs, and conversation threads
  • Prevents blocked contacts from entering automations — they won't receive emails, texts, or automated follow-ups
  • Channel-specific blocking — choose to block calls only, text messages only, or all communication
  • Helps maintain compliance with outreach regulations
  • Saves time by eliminating extra navigation steps
  • Works across devices — DND settings sync between mobile and desktop

How to Use Mobile DND

You can apply DND in three different ways, depending on where you are in the app.

Block During an Incoming Call

Stop an unwanted call and block future contact in one tap.

  1. When a call comes in, tap the DND button on the call screen
  2. The number is immediately added to your DND list
  3. The current call ends automatically
  4. All future calls and messages from this number are blocked

[SCREENSHOT: incoming call screen on mobile showing the DND button below the answer/decline options]

Block from Call Logs

Review recent calls and block numbers without opening the full contact profile.

  1. Open the Call Logs section in the mobile app
  2. Tap on any recent call entry
  3. Select the DND option
  4. The contact is blocked from future calls and messages

This works great for quickly blocking spam or unqualified leads after a missed or completed call.

[SCREENSHOT: call logs screen with DND option visible in the action menu for a call entry]

Block from Conversations (Swipe Action)

Apply DND to entire conversation threads with channel-specific control.

  1. Open your Conversations inbox
  2. Swipe left on any conversation thread
  3. Tap the DND icon
  4. Choose which channels to block: calls only, text messages, email, or all channels

This keeps your inbox clean while ensuring you stay compliant with communication preferences.

[SCREENSHOT: conversations inbox showing left swipe revealing DND icon and other quick actions]

[SCREENSHOT: DND channel selection screen showing options for calls, SMS, email, and social channels]

Pro Tip: Use channel-specific blocking when a parent prefers text over calls, or vice versa. This keeps communication respectful while staying connected through their preferred method.

Frequently Asked Questions

Will DND remove the contact from my account?

No. The family stays in your Enrollio account with all their information intact. DND only blocks the communication channels you select.

Can I undo DND?

Yes. Open the contact's profile and update their DND settings to remove the block.

Does mobile DND sync with desktop?

Yes. Any DND changes you make in the mobile app are reflected immediately on desktop and across your entire account.

Will social media messages be blocked too?

Yes, if you select social media channels when applying DND from a conversation.

Can I block only text messages or only calls?

Absolutely. The DND feature lets you choose specific channels to block, so you can customize communication preferences for each family.

Next Steps

  • Review your current DND contacts to ensure no prospective families are blocked unintentionally
  • Train your team to use the one-tap DND feature for quick spam blocking
  • Use Smart Lists to automatically exclude DND contacts from email campaigns and text automations
  • Check your desktop DND settings for consistency across devices
  • Monitor automation exclusions to ensure DND compliance