Call Logs for Voice AI Agents

The Call Logs feature gives you complete visibility into every call handled by your Voice AI agents. Whether you need to review performance, understand parent interactions, or ensure quality control, Call Logs provide detailed insights in one place.

Key Features

Phone Number

See exactly which parents or prospective families your agents interacted with. Click any phone number to open the family's contact details page instantly.

Call Time & Duration

Get accurate information on when each call took place and how long it lasted. This helps you understand peak inquiry times and conversation patterns.

Actions Triggered

Review the actions performed during the call — like scheduling a tour, adding to a waitlist, or sending follow-up information. This gives you better visibility into your enrollment workflow.

Call Summary

View a concise overview of the call along with all details collected by the agent during the conversation. Perfect for quick reviews without listening to entire calls.

Call Transcript

Access the complete conversation for clarity, quality control, and deeper insights into parent questions and concerns.

How to Access Call Logs

  1. Navigate to your Voice AI Agent Details page
  2. Scroll down to the Call Logs section
  3. View all logs neatly organized by agent for quick reference

Benefits

  • Track agent performance: See how your AI agents handle parent inquiries and tour requests
  • Gain transparency: Understand exactly what parents are asking about and how conversations flow
  • Optimize your process: Use insights to improve scripts, add common questions to your knowledge base, and refine your enrollment process
Pro Tip: Review call logs weekly to identify common parent questions or concerns. Use this information to update your Voice AI agent's knowledge base and improve future conversations.

Frequently Asked Questions

Can I download call transcripts?

Currently, call transcripts can be viewed in the platform. Download options may be available in future updates.

How far back can I view call logs?

Call logs are available for all calls handled since the feature was activated for your account.

Are call logs available for all agents?

Yes, any Voice AI agent with call activity will have logs visible in their Agent Details page.

Can I filter or search call logs?

Yes, you can search by phone number or filter by date range to find specific conversations quickly.