Enrollio AI - New Knowledge Sources & Quality Upgrades

This guide explains Enrollio's new Knowledge Sources Support & Quality Upgrades for Enrollio AI. Upload tables, rich-text documents, and files—then let an ultra-smart retrieval pipeline deliver crystal-clear, context-aware answers to parents and staff at scale.

What is the New Knowledge Sources Support?

Enrollio's latest AI release expands the kinds of content your bot can learn from—including tables, rich text, and uploaded files. It also adds a new re-ranking engine that pulls the single most relevant snippet before generating an answer. Together, these upgrades boost response precision, shorten setup time, and show you exactly which source each answer used.

Key Benefits of Knowledge Sources Support & Quality Upgrades

  • Higher answer accuracy: Automatic re-ranking ensures the most relevant information is retrieved before generating a response.
  • Faster rollout: Add or replace data sources instantly without retraining from scratch.
  • Flexible training: Support for spreadsheets, rich-text documents, PDFs, and more expands what your AI can learn from.
  • Total transparency: Every response includes clickable source links in the Response Info side drawer for full visibility.

Smarter Retrieval with Re-Ranking

A lightweight ranking layer now sits between search and answer generation. After the initial search returns potential matches, the re-ranker scores each chunk for semantic closeness to the question and sends only the top-ranked passages to the AI. The result? Fewer hallucinations and tighter, on-topic replies—perfect for answering questions about tuition, enrollment policies, or tour availability.

Expanded Data Type Support

Your knowledge base no longer speaks "plain-text only." You can now:

  • Paste or upload Tables (CSV/TSV) so your AI can reference structured values like tuition rates, class schedules, or staff-to-child ratios.
  • Add Rich-Text blocks—including headings, bold text, and bulleted lists—directly in the editor.
  • Upload Files (PDF, DOCX, PPT, TXT) and let the platform auto-chunk the content for search. Great for parent handbooks, enrollment forms, or program descriptions.

Crystal-Clear Source Attribution

Every AI response inside Conversations shows a "Response Info" icon. Click it to open the side drawer and view:

  • The exact knowledge chunk(s) used.
  • File or URL name, FAQ label, and timestamp.
  • Quick-edit options to correct or replace the source on the fly.

[SCREENSHOT: Conversation window showing AI response with Response Info icon highlighted, plus opened side drawer displaying knowledge chunks]

How To Setup & Use Knowledge Sources Support

Step 1: Create or Open a Knowledge Base

  1. Sign in to your client account.
  2. From the left-hand menu, click AI Agents.
  3. Click the Knowledge Base tab.
  4. Click + Create Knowledge Base to create a new one, or Edit an existing Knowledge Base by clicking the name or choosing Edit from the three-dot menu.

[SCREENSHOT: AI Agents menu with Knowledge Base tab selected and Create Knowledge Base button visible]

Step 2: Add Knowledge Sources

  1. Click + Add Source.
  2. Choose from available types: Tables, Rich Text, or File Upload.
  3. Upload your tables or files, or add rich text content. This could include enrollment policies, tuition tables, parent handbooks, or FAQs about your program.

[SCREENSHOT: Add Source dialog showing options for Tables, Rich Text, and File Upload]

Step 3: Attach the Knowledge Base to an Enrollio AI Bot

  1. In AI Agents, click Enrollio AI.
  2. Click the Agent List tab.
  3. To create a new bot, click + Create Bot. (Check out our detailed guide on Setting Up Enrollio AI.)
  4. To edit an existing bot, click the bot's name or choose Edit from the three-dot menu.
  5. Click the Bot Training tab.
  6. In Knowledge Base, select the Knowledge Base you just created or updated—including the new Rich Text, Tables, and Files sources.

[SCREENSHOT: Bot Training tab with Knowledge Base dropdown menu expanded]

Step 4: Test the Bot with Your Knowledge Base

  1. Type a prompt in the Test Your Bot window.
  2. Ask various questions—like "What's your tuition for infants?" or "What documents do I need for enrollment?"—to see what needs improvement in your knowledge base.

Step 5: Inspect Which Knowledge Chunks Powered the Reply

  1. From your client account dashboard, go to Conversations.
  2. Open a conversation where the Enrollio AI bot posted a reply.
  3. Next to that AI message, click the AI Response Info button.
  4. Open Knowledge Chunks to see up to three chunks used for that answer.
Pro Tip: Use the Response Info drawer to quickly spot outdated information—like old tuition rates or enrollment deadlines—and update the source right from the conversation.

Frequently Asked Questions

Do I need to retrain the bot after adding a file or table?

No. Once saved, the new data is indexed instantly and the re-ranker uses it on the next query.

What file types are supported?

PDF, DOC/DOCX, PPT/PPTX, TXT, and CSV (for tables).

What is the maximum number of columns that can be parsed in a table?

Import CSV files with up to 500 columns and select the 20 most relevant columns.

Can I combine tables, rich text, and URLs in one knowledge base?

Absolutely. The retrieval pipeline treats every chunk equally, then re-ranks for best match. This means you can mix enrollment forms, parent handbook excerpts, and tuition tables in the same knowledge base.

Related Articles

  • Enrollio AI Bot - Explained
  • Setting Up Enrollio AI
  • Training Your Enrollio AI Bot
  • Enrollio AI Agents Dashboard
  • How to Use Enrollio AI to Book Tours
  • AI Agents Knowledge Base Tables