Overview

Enrollio includes built-in tools that let you submit feedback or report bugs directly from the platform. When you report an issue, the system automatically captures a high-resolution snapshot of your entire screen the moment you upload an attachment. This gives our Support team precise visual context to diagnose issues faster and reduce back-and-forth questions.

How to Access Feedback and Bug Reporting

To submit feedback or report a technical issue:

  1. Open any page in Enrollio
  2. Click the Help & Support icon in the top-right corner
  3. Select Raise Ticket to begin the support flow
[SCREENSHOT: Enrollio dashboard with Help & Support icon highlighted in top-right corner, showing the dropdown menu with Raise Ticket option]

Routing to Technical Support

After starting a ticket, Enrollio will ask a few quick questions to route your request correctly:

  1. Select Technical Support
  2. When prompted, choose the relevant scope (for example, Within a Client Account)
  3. Select the product area related to your issue (such as Calendars, Automations, or Conversations)

Once routing is complete, the issue submission form opens.

[SCREENSHOT: Ticket routing interface showing Technical Support option and scope selection dropdown with "Within a Client Account" visible]

What's New: Automatic Screen Capture on Upload

When you reach the issue submission form and click "Click to upload":

  • A high-resolution image of your entire screen is captured automatically
  • The capture occurs immediately when upload is triggered
  • No additional steps or configuration are required

This behavior runs in the background and attaches the screenshot directly to your report.

How the Screen Capture Works

  • The capture is triggered only when "Click to upload" is selected
  • The image includes the entire screen, not just the active window
  • A browser permission prompt may appear the first time to allow screen access
  • Once permission is granted, the capture completes automatically
[SCREENSHOT: Issue submission form with "Click to upload" button highlighted, showing the upload area where attachments appear]

Screenshot Successfully Attached

After the screen is captured:

  • The image appears as an attachment in the submission form
  • A confirmation indicator shows the file was added successfully
  • The screenshot is sent along with your feedback or bug report
[SCREENSHOT: Submission form showing a successfully attached screenshot with confirmation indicator]

Why This Matters

Automatic full-screen capture helps:

  • Reduce back-and-forth communication with Support
  • Speed up investigation and resolution
  • Capture UI context that partial screenshots may miss
  • Improve accuracy when diagnosing complex issues
Pro Tip: The more context you provide in your bug report, the faster we can help. Include details like what you were trying to do, what happened instead, and any error messages you saw.

What Did Not Change

This enhancement does not change:

  • How you start a feedback or bug report
  • Where the "Click to upload" option appears
  • User roles, permissions, or access levels
  • The ability to upload other files manually

Frequently Asked Questions

Does the screen capture happen automatically?

Yes. The capture occurs automatically when "Click to upload" is clicked.

What part of the screen is captured?

The entire screen is captured at high resolution.

Can I choose a specific window instead?

No. Full-screen capture ensures complete diagnostic context for our Support team.

Is this only for bug reports?

It applies when submitting feedback or reporting technical issues using "Click to upload."