Voice AI: Translation Service for Call Transcripts & Summaries
Need transcripts and summaries in another language—instantly? Enrollio's Voice AI Translation Service converts post-call transcripts and summaries into the language you choose, right inside your dashboard. This feature removes language barriers, speeds up reviews, and empowers your team to serve families in their preferred language—all with a single toggle during agent setup.
What is the Voice AI Translation Service?
Enrollio's Voice AI Translation Service automatically converts every AI-generated call transcript and call summary into a target language you select. By pairing powerful speech recognition with machine translation, it delivers written insights you can read and share in the language that best serves your families and team.
Whether you're communicating with Spanish-speaking parents about enrollment or reviewing calls with multilingual staff, this feature ensures everyone understands every conversation.
Key Benefits of the Voice AI Translation Service
The translation feature improves clarity, accessibility, and inclusivity for childcare centers serving diverse communities:
- Inclusive Communication: Everyone on your team, regardless of language proficiency, can review call details with confidence.
- Instant Visibility: Transcripts and summaries appear in your target language seconds after each call finishes—no copy-paste needed.
- Centralized View: View translated content directly in your Dashboard & Logs, eliminating the need for external translation tools.
- Family Empowerment: Provide multilingual reporting that boosts transparency and trust with families who speak different languages.
- Efficiency: Reduce manual translation tasks and free up time for meaningful follow-ups with prospective families.
Enabling Translation in Agent Setup
You can activate translation with just a few clicks during agent creation or by editing an existing agent. Translations appear automatically where you already review call data, so there's no extra navigation required.
Steps:
- Navigate to Settings → Voice AI Agents
- Click Create Agent or edit an existing agent from the Agent List
- Enable the Translation Service toggle
- Select your preferred translation language from the dropdown
- Click Save
[SCREENSHOT: Voice AI agent setup screen showing Translation Service toggle enabled and language dropdown menu with various language options selected]
Accessing Translated Transcripts and Summaries
After a call is completed, the translated versions of transcripts and summaries become available in your Dashboard and Logs. You can view these from the homepage of Voice AI agents or inside individual agent settings.
Translated Summary View
The call summary displays key details from the conversation in your selected language, including the parent's questions, enrollment interest, and any next steps discussed.
[SCREENSHOT: Dashboard view showing a translated call summary with parent conversation details, timestamp, and call outcome in Spanish or another non-English language]
Translated Transcript View
The full transcript shows the complete back-and-forth conversation between your Voice AI agent and the parent, translated line by line.
[SCREENSHOT: Full call transcript view showing speaker labels (AI Agent, Parent) with translated dialogue exchanges, including timestamps]
Post-Call Delivery: Notifications, Notes, and Automations
When translation is enabled, Enrollio automatically surfaces translated call content after each call ends:
- Post-call notifications: After each call, you receive a notification that includes both the translated summary and translated transcript.
- Automatic note saving: The translated summary is saved to the family's record automatically after each call.
- Automation availability: Post-call automations can use both the translated summary and translated transcript to power follow-ups and internal handoffs.
Frequently Asked Questions
Q: Which languages are supported for translation?
The supported language list appears in the dropdown menu during agent setup. Common options include Spanish, French, Portuguese, Chinese, Vietnamese, and many others.
Q: Do I need to enable translation for each call?
No, once enabled at the agent level, translation applies automatically to all calls handled by that agent.
Q: Can I change the translation language later?
Yes, you can edit the agent and select a different language anytime. Future calls will use the new language setting.
Q: Are both the transcript and the summary translated?
Yes, both are automatically translated and displayed in your chosen language.
Q: Will this affect the original language record?
No, the original transcript and summary remain available; translation is provided in addition to the English version.
Q: Is this feature available on all plans?
Availability may depend on your subscription. Check your account settings or contact support for details.
Q: Does translation use extra AI credits?
Yes. Translation consumes one additional AI credit per minute of transcribed audio.