You can now assign a Number Pool — a collection of multiple phone numbers — to your Voice AI Agents. When someone calls any number in the pool, Enrollio will route the call dynamically based on your agent's settings.

Important: You need to create at least one Number Pool before you can use this feature.

Why Use Number Pools?

Single-Agent Efficiency: Handle calls to multiple phone numbers with just one agent. No need to create separate agents for each line.

Streamlined Operations: Centralize your call routing to simplify your workflow and reduce redundancy.

How to Assign a Number Pool to a Voice AI Agent

Step 1: Access Voice AI Agent Settings

Log in to your Enrollio account. From the left-hand menu, click AI Agents, then select Voice AI from the top navigation bar.

[SCREENSHOT: Enrollio dashboard with AI Agents menu item highlighted in left sidebar, and Voice AI tab selected in top navigation]

Step 2: Choose or Create a Voice AI Agent

Click + Create Agent to build a new agent, or select an existing one from your Agent List by:

  • Clicking directly on the agent's name, or
  • Clicking the three-dot menu next to the agent and selecting Edit
[SCREENSHOT: Voice AI agent list showing both the clickable agent name and the three-dot menu with Edit option]

Step 3: Open the Phone & Availability Tab

Inside the agent editor, click the Phone & Availability tab. Look for the section labeled Phone Number / Number Pool.

[SCREENSHOT: Voice AI agent editor with Phone & Availability tab selected and Phone Number / Number Pool section visible]

Step 4: Assign a Number Pool

Click the Phone Number / Number Pool dropdown and select the Number Pool you want to assign to this Voice AI Agent.

Only Number Pools you've already created will appear in the list. If you don't see any options, you'll need to create a Number Pool first.

[SCREENSHOT: Phone Number / Number Pool dropdown menu showing available number pools]

Step 5: Save the Configuration

After selecting your Number Pool, click Save. Your agent is now connected to all the phone numbers in that pool.

Pro Tip: Number Pools are especially useful if you run multiple locations or want different numbers for tours versus general inquiries — all handled by the same agent configuration.

Related Articles

  • Creating Voice AI Agents
  • Voice AI Agents Overview
  • Voice AI Agents Dashboard
  • Testing Voice AI Agents
  • Voice AI: Multi-Language Support