Overview
You can now choose exactly who receives email notifications after your AI voice assistant completes a call. Instead of automatically notifying all admins or being limited to one extra recipient, you have full flexibility to select multiple recipients based on your team's needs.
Why This Matters
Personalization: Notify only the staff members who need to know about specific calls.
Reduced Noise: Stop sending unnecessary emails to admins who don't need them.
Improved Usability: Easily configure multiple recipients to keep the right people in the loop.
What's Changed
Flexible Selection: Choose one or more recipient types instead of being limited to just one.
Admin Opt-Out: Notifications no longer automatically go to all admins by default.
Recipient Categories:
- All Admins
- All Users
- Parent's Assigned User
- Specific Users
- Custom Email
Updated Interface: New multi-select controls in the Agent Goals section make configuration simple.
How to Configure Post-Call Notifications
- Go to Create or Update Agent in Voice AI.
- Click the Agent Goals tab.
- Toggle on Receive Email Notification Post Call Completion.
- Select one or more recipient types from the available options.
- If you select Specific Users, choose staff members from the dropdown list.
- If you select Custom Email, enter the email address where notifications should be sent.
- Click Save to apply your settings.
Pro Tip: For tour-related calls, consider notifying the parent's assigned user so they can follow up quickly. For general inquiries, routing to all admins or a central enrollment inbox might work better.