What are AI Phone Agent Working Hours?
Working hours let you control when your AI phone agent answers calls. You can choose specific days and times when the agent is active — ensuring parents reach a helpful voice during your business hours and get appropriate messaging after hours.
Why Set Working Hours for Your AI Agent
Managing when your AI agent is active helps you provide better service to families. During peak enrollment season or busy tour scheduling times, your agent is ready to help. After hours, you can redirect calls or provide alternative options.
Setting working hours also prevents confusion. Parents calling at 10 PM won't expect immediate enrollment help, and your AI can let them know when someone will follow up.
How to Set Working Hours
Step 1: Navigate to Voice AI Settings
Click Settings in your Enrollio Dashboard, then select Voice AI Agents.
[SCREENSHOT: Settings menu with Voice AI Agents option highlighted]Step 2: Select Your AI Agent
Click on the AI agent you want to configure from your list of voice agents.
[SCREENSHOT: List of Voice AI Agents with one selected]Step 3: Open Phone & Availability Settings
Click the Phone & Availability tab in your agent settings.
[SCREENSHOT: Agent settings page with Phone & Availability tab highlighted]Step 4: Enable and Configure Working Hours
Toggle Set working hours for the agent to enable it. Select the days and times when you want your agent active, then click Save.
[SCREENSHOT: Working hours configuration panel showing day/time selectors and Save button]Frequently Asked Questions
Can I set different hours for different AI agents?
Yes. If you have multiple AI agents handling different tasks — like one for tour scheduling and another for enrollment questions — you can set unique working hours for each.
What happens when someone calls outside working hours?
You can customize what happens when calls come in after hours. Options include playing a custom message, directing callers to leave a voicemail, or providing alternative contact information.
Can I set different hours for different days?
Absolutely. You might want your agent available 8 AM - 6 PM on weekdays, limited hours on weekends, or completely off on holidays. You have full control over each day's schedule.
Will my AI agent automatically adjust if my hours change?
No. You'll need to manually update working hours whenever your schedule changes. You can do this anytime from your agent settings.
Can I control when my agent sends follow-up messages?
Yes. Working hours affect when your AI sends follow-up texts and voicemails to families, ensuring messages go out during appropriate business hours.
Can my agent handle urgent calls after hours?
Your AI can provide automated responses outside working hours, but won't process urgent enrollment requests unless you set up a specific after-hours protocol. Consider providing an emergency contact option in your after-hours message.
What about time zones?
You can set your agent's working hours in your local time zone. This is especially helpful if you have multiple locations or serve families in different regions. Just make sure the correct time zone is selected in your settings.