What is the Voice AI Agent Upgrade?

Upgrading your Voice AI agent gives you a smarter, more natural calling experience. The new generation delivers improved voice quality, better conversation handling, and greater stability—so your automated calls with prospective families sound professional and run smoothly.

Key Benefits of Upgrading

Here's what you gain when you upgrade your Voice AI agent:

  • Smarter Conversations: AI responds more naturally and quickly, making calls feel more personal and engaging with parents.
  • Better Voice Quality: Enhanced tone and clarity make your calls sound professional and lifelike—important when representing your childcare center.
  • Improved Stability: Fewer interruptions and technical glitches ensure smooth calling experiences.
  • Future-Proofing: Get access to ongoing improvements and new features as Enrollio enhances Voice AI capabilities.
  • Easy Transition: Simple upgrade process that won't disrupt your day-to-day operations.

How to Upgrade Your Voice AI Agent

Follow these steps to upgrade safely and effectively. The process is straightforward, but proper preparation ensures you preserve your existing configurations.

Important: This upgrade is permanent and may require you to review and adjust your prompts. We recommend duplicating your agent before upgrading.

Step 1: Access the AI Agents Menu

  1. Click on AI Agents from your client account.
  2. Click on the Voice AI tab.
  3. You'll see a list of all your available Voice AI agents.
[SCREENSHOT: AI Agents menu with Voice AI tab highlighted, showing list of voice agents]

Step 2: Select the Agent to Upgrade

From the Voice AI list, either:

  • Click the name of the agent you want to upgrade, or
  • Click the three dots beside the agent name and select Edit.
Pro Tip: Double-check you've selected the correct agent—the upgrade is permanent.
[SCREENSHOT: Voice AI agent list with three-dot menu open, showing Edit option]

Step 3: Review and Confirm Upgrade

  1. Click Upgrade to New Voice AI Experience in the top-left corner of the agent page.
  2. Review the benefits displayed in the modal.
  3. Click Upgrade to New Voice AI Experience to complete the process.
[SCREENSHOT: Upgrade modal showing benefits and confirmation button]

Testing and Optimizing Your Agent

After upgrading, test your agent to ensure it's performing as expected with parent calls.

  • Make sample calls to check for changes in tone, clarity, or response accuracy.
  • Adjust your prompts to sound more natural or take advantage of new AI capabilities.
  • Focus on childcare-specific scenarios: tour scheduling, waitlist inquiries, enrollment questions.

For guidance on writing effective prompts, see our AI Prompting guide.

Frequently Asked Questions

Will upgrading affect my existing call flows or prompts?

The upgrade may change how your prompts are interpreted. Always test thoroughly and adjust prompts as needed after upgrading.

Can I revert to the previous Voice AI version if needed?

Yes, if you created a backup before upgrading, you can restore your previous agent configuration.

Is there any downtime during the upgrade?

Upgrading is typically seamless, but we recommend testing before using the agent with real parent calls.

Are there additional costs for upgrading?

No, upgrading is included as part of your existing Voice AI subscription.

How do I know if my agent is already upgraded?

Upgraded agents display a green UPGRADED badge beside the agent name in your agent list.

[SCREENSHOT: Agent list showing green UPGRADED badge next to agent name]

Can I upgrade multiple Voice AI agents at once?

Each agent must be upgraded individually to ensure proper testing and configuration.