Is Enrollio taking too long to load?

If your dashboard is loading slowly or data isn't showing up quickly in enrollment pipelines, family records, or other areas of Enrollio, follow these troubleshooting steps to get things running smoothly again.

Step 1: Try Incognito/Private Browsing

Open Enrollio in an incognito or private browsing window and see if the slowness continues.

If the platform loads normally in incognito mode, the issue is likely related to your browser's stored data. Move on to Step 2.

Step 2: Clear Your Browser Cache

Browser cache can sometimes cause performance issues. Clear your cache and reload Enrollio. You'll need to sign in again after clearing.

To clear cache quickly:

  • Chrome: Paste chrome://settings/siteData into your address bar
  • Edge: Paste edge://settings/clearBrowserData?search=cache into your address bar
  • Other browsers: Search "clear cache [your browser name]" for specific instructions

After clearing your cache, reload Enrollio and check if performance has improved. If not, continue to Step 3.

Step 3: Disable Browser Extensions

Browser extensions can sometimes interfere with how Enrollio loads. Temporarily disable all extensions, then reload the platform.

If this fixes the issue, re-enable extensions one at a time to identify which one is causing the problem. If the slowness persists, go back to Step 2 and try clearing your cache again before moving to Step 4.

Step 4: Try a Different Browser

Test Enrollio in a different browser (Firefox, Safari, Chrome, or Edge). If the platform loads normally in another browser, the issue is specific to your original browser settings.

If Enrollio is still slow across all browsers, proceed to Step 5.

Step 5: Capture Error Details and Contact Support

If you've tried all the steps above and Enrollio is still loading slowly, we need to investigate further.

Here's how to capture error details:

  1. Navigate to the page in Enrollio where you're experiencing slow loading
  2. Right-click anywhere on the page and select Inspect
  3. Click the Console tab in the panel that opens
  4. Take a screenshot of any error messages you see
  5. Contact Enrollio support and include your screenshot along with details about which pages are loading slowly
[SCREENSHOT: Console tab in browser developer tools showing example error messages]

Pro Tip: Check Your Internet Connection

Before troubleshooting, make sure your internet connection is stable. Run a speed test to ensure you have adequate bandwidth for cloud-based platforms like Enrollio.