Testing Your Voice AI Agent
Before your Voice AI agent starts answering calls from prospective families, you need to test how it handles real conversations. Testing helps you fine-tune responses, validate booking flows, and ultimately increase your tour bookings and enrollment conversions.
Enrollio gives you two ways to test: Web Call (instant browser-based testing) or Phone Call (real telephony). Use Web Call for fast iteration, or Phone Call when you want to validate the complete parent experience.
What Are Test Calls?
Test calls let you simulate real conversations with your Voice AI agent before going live. You can either receive a phone call from the agent to your mobile, or start a web call directly in your browser—no phone number required.
Both methods help you verify the agent's behavior, tune prompts, and confirm actions like booking tours or adding families to waitlists.
Why Test Your Agent?
- Faster setup: Start a Web Call instantly—no phone number purchase required
- Realistic validation: Use Phone Call to test end-to-end call quality and transfers
- Quick feedback: Hear responses immediately, then refine prompts and settings
- Clean analytics: Test calls are excluded from your dashboard analytics and performance metrics
- Full feature testing: Exercise nearly all agent actions during trials (Web Call excludes call transfer)
How to Run a Web Call Test
Web Call is perfect for quick testing while you're building or refining your agent.
- Open AI Agents from the left sidebar
- Click Voice AI in the top navigation
- Select Agent List, then click the agent you want to test
- In the right panel titled Test Your Agent, click Web Call
- Choose your scenario: Inbound (parent calling you) or Outbound (agent calling parent)
- Click Start Web Call
- Allow microphone access when your browser prompts you
- Start speaking with your agent as if you were a parent inquiring about enrollment
[SCREENSHOT: Voice AI agent detail page showing the "Test Your Agent" panel on the right side with Web Call and Phone Call buttons]
Web Call Limitations
- Call transfer to staff members is not supported in Web Call
- Uses your logged-in contact as the caller identity
- Best for testing conversation flow, not telephony features
How to Run a Phone Call Test
Phone Call testing validates the complete parent experience, including call quality, hold music, and transfers.
- Open AI Agents from the left sidebar
- Click Voice AI in the top navigation
- Select Agent List, then click the agent you want to test
- In the Test Your Agent panel, click Phone Call
- Choose your scenario: Inbound or Outbound
- Select the Caller ID (the phone number the agent will use to call you)
- Enter Your Phone Number (where you'll receive the test call)
- Click Call Me
- Answer the incoming call on your device and interact with the agent
[SCREENSHOT: Test Your Agent panel showing Phone Call setup with Caller ID dropdown and phone number input field]
Testing While Creating an Agent
You don't have to wait until your agent is complete to test it. While creating a new Voice AI agent, you can run test calls at the Phone & Availability step.
The Test Your Agent panel works the same way during creation, giving you access to both Web Call and Phone Call options. This helps you validate your agent's behavior before you finish setup.
For more details on creating agents, see Creating Voice AI Agents.
About Outbound Testing
The Outbound scenario option only appears when your account is approved for Voice AI outbound calling and compliance.
If you don't see the Outbound option:
- Go to AI Agents → Voice AI
- Click Enable Outbound Calls
- Complete the registration process
Reviewing Your Test Call History
After testing, you can review transcripts, recordings, and call summaries to understand how your agent handled the conversation.
Where to Find Test Calls
- From the Test Your Agent panel, click the Call History dropdown
- Or go to Voice AI → Dashboards & Logs and filter by Call Type: Test
[SCREENSHOT: Call History dropdown showing list of previous test calls with timestamps and durations]
What You'll See in Call History
| Field | Description |
|---|---|
| Scenario | Whether the call was Inbound or Outbound, so you can compare behaviors across call directions |
| Duration | Total connected time. Very short durations may indicate early hang-ups or permission issues |
| Call Status | Final outcome: Completed, Missed, Failed, or Canceled |
| Transcript | Full conversation text for reviewing responses and tuning prompts |
| Recording | Audio playback (when available) to evaluate voice quality, pacing, and tone |
| Caller Identity | For Web Call, shows the logged-in user's contact; for Phone Call, shows the dialed number |
| Call Summary | Auto-generated recap of the conversation and outcomes for quick scanning |
[SCREENSHOT: Detailed view of a test call showing transcript, recording player, and call summary sections]
Frequently Asked Questions
Do I need to buy a phone number to test?
Web Call: No phone number required—just click and start testing.
Phone Call: Uses your existing phone setup. Standard calling rates may apply.
Are test calls included in my analytics?
No. Test calls are excluded from dashboard analytics and performance metrics so you can focus on real parent interactions.
Will I see transcripts and recordings for test calls?
Yes. Open Call History or Dashboards & Logs to access transcripts, recordings, and call summaries for all test calls.
Can I test call transfers?
Web Call: Not supported.
Phone Call: Transfers work according to your agent configuration and phone setup.
Who shows as the caller in a Web Call?
The logged-in user's contact is automatically used as the caller identity during Web Call trials.
Which testing method should I use?
Use Web Call for rapid iteration without phone setup—perfect when you're refining prompts and responses.
Use Phone Call to validate call quality, hold music, transfers, and the complete parent experience.