AI Voice Agents Overview
Welcome to Enrollio's AI Voice Agent support guide. This article will help you set up and configure your AI Voice Agent to handle parent calls naturally and automatically, so you never miss a tour request or enrollment inquiry.
IMPORTANT: Voice AI only works with Enrollio Phone or Twilio numbers.
Table of Contents
- Benefits of AI Voice Agents
- Handling Calls with AI Agents
- Inbound Calls
- Call Actions
- Frequently Asked Questions
Benefits of AI Voice Agents
Your AI Voice Agent handles inbound calls from parents and prospective families naturally, like a real member of your team. It uses advanced speech recognition and natural language understanding to provide personalized responses and gather information — even after hours.
Key benefits include:
- Natural Conversations: Handles normal speech patterns and understands context
- Speech Recognition: Accurately transcribes and interprets what parents say
- Easy Integration: Works seamlessly with your Enrollio account
- Customizable Responses: Tailor your agent's personality and responses to match your center
- 24/7 Availability: Never miss a call from a prospective family, even outside business hours
Click here to learn how to create AI Voice Agents
[SCREENSHOT: Dashboard view showing AI Voice Agent overview with key metrics like calls handled, families contacted, and agent status]Handling Calls with AI Agents
Inbound Calls
Call Routing: Incoming calls to your assigned number are automatically handled by your AI agent during working hours. Parents hear a natural, friendly voice that can answer questions about your program, collect tour request details, and more.
After-Hours Handling: Calls received outside your working hours follow the settings you configure — forward to voicemail, another number, or let the AI agent handle them anyway.
[SCREENSHOT: Call routing settings page showing working hours configuration and after-hours options]Call Actions
During calls, your AI agent can perform actions to capture information and move prospective families through your enrollment process:
- Update Family Records: Automatically saves collected information (name, phone, email, child's age) to the family's record
- Trigger Automations: Starts follow-up sequences based on what the parent says — like sending tour confirmation texts
- End Calls: Concludes conversations politely when appropriate
- Transfer Calls: Connects the caller to you or your staff when needed
- Send Text Messages: Dispatches follow-up texts with tour details, program information, or next steps
Frequently Asked Questions
Can I use my existing Enrollio phone numbers with the AI Voice Agent?
Yes. You can assign any available phone number in your account to the AI agent, as long as it isn't already configured for other specialized functions.
Can the AI Agent collect parent information and create family records automatically?
Absolutely. Your agent collects details like name, email, phone number, and child's age, then automatically creates or updates family records in Enrollio.
Is it possible for the AI Agent to schedule tours during a call?
The AI agent can collect tour preferences and trigger automations that guide families to your online booking page. Direct calendar booking during the call requires additional automation setup.
Can I have multiple AI Voice Agents and phone numbers?
Yes. Create multiple agents with different phone numbers and configurations — perfect if you run multiple centers or want separate agents for tours versus enrollment questions.
How do I update the AI Agent's knowledge base?
In the Agent Goals section, update the prompts and business details to teach your agent about new programs, updated tuition rates, or frequently asked questions.
[SCREENSHOT: Agent Goals configuration page showing where to input business information and training prompts]Can the AI Agent handle call routing and transfers?
Yes. Configure your agent to transfer calls to you or your staff based on specific conditions — like when a parent wants to discuss special needs accommodations.
What happens if the AI agent doesn't understand a parent?
Your agent will politely ask the parent to repeat or rephrase their question. You can also configure a fallback action, like transferring to your phone or taking a message.