The Issue
Some studios noticed that conditional elements in email templates weren’t displaying correctly when a custom field (such as a dancer’s age, class name, or enrollment status) was left empty or undefined. This sometimes caused sections of an email to fail silently, making conditional messages unreliable in certain situations.
What’s Been Fixed
The system now properly recognizes empty, undefined, or null custom fields, ensuring your conditional email logic always works as intended.
Conditional logic will now behave correctly even when certain fields haven’t been filled in for a contact.
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The underlying comparator function has been improved to handle all field states consistently.
Benefits
Conditions now render correctly regardless of field status.
Your dynamic content always appears as expected.
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Personalized and automated emails now deliver a smoother, more consistent experience for parents.
Support
If you need help using conditional logic in your email campaigns, contact us at support@enrollio.ai.