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Customer Access Center for E-commerce Stores: View Current and Past Orders

Jomille
Updated

Empower Customers to View Their Orders in Enrollio’s Customer Access Center

Store owners can now enhance the customer experience by enabling access to detailed order information through the Customer Access Center. This portal allows customers to view both current and past orders securely, providing transparency and easy access to fulfilment details, tracking numbers, and more.

How to Enable and Use the Customer Access Center

1. Enable Order Confirmation Emails

To provide access to the Customer Access Center, ensure that the Order Confirmation Email feature is enabled:

  • Navigate to Payments > Settings > Notifications > Order Confirmation Email for Stores.
  • Once enabled, customers will receive an email containing a "View Order" button.

2. Customer Login to Access Orders

  • Customers can log in to the Customer Access Center by clicking the "View Order" button in their order confirmation email.
  • They must log in using the email address used during checkout.
  • OTP verification ensures secure access to their order details.

3. Fulfilment Status and Tracking Details

  • Customers can view their order's fulfilment status, whether it’s partial or complete.
  • Fulfilment details include:
    • Tracking Number
    • Tracking URL
    • Carrier Name

4. Viewing Past Orders

  • Customers can access past orders by clicking the "Orders" button in the navigation menu.
  • Alternatively, they can directly access the portal using this unique URL: <storeurl>/store/account/orders. For example, myawesomestore.com/products/store/account/orders.

Notes to Keep in Mind

  1. Contact Association: If multiple contacts are associated with the same email, the first created contact will be used for logging into the portal.
  2. Sticky Contact: With sticky contact enabled, all orders will be consolidated for the same browser session.
  3. Domain Connection: Ensure your domain is connected and configured correctly for the Customer Access Center to function. The default path for the domain should point to any page within the store.

Images for Guidance

1. Enable Order Confirmation Email

2. Access Order Details Page

3. Order Details Page

4. Login via Email

5. OTP for Secure Login

6. Order Details Summary Page

7. Past Orders Screen

Why Use the Customer Access Center?

  • Transparency: Provide customers with real-time order updates and fulfilment tracking.
  • Convenience: Easy access to current and past orders enhances the user experience.
  • Security: OTP login ensures customer data remains safe and accessible only to authorized users.

For additional assistance, feel free to Contact our Support Team.