Increase Customer Trust with Reviews & Ratings for Your E-commerce Store
The Reviews and Ratings feature in Enrollio empowers store owners to build credibility and foster customer trust. Customers can submit reviews and rate products, which can be approved by store owners before being published. These reviews, visible on product pages, offer valuable insights to potential buyers, improving engagement and overall store reputation.
How to Use Reviews & Ratings
Enabling Reviews and Ratings for Products
-
Activate the Feature:
-
Go to the builder preview in Enrollio and enable the "Show Reviews and Ratings" toggle. This displays ratings along with the number of reviews on:
- Product Details Page
- Product List Page
-
Go to the builder preview in Enrollio and enable the "Show Reviews and Ratings" toggle. This displays ratings along with the number of reviews on:
-
Ratings Count Toggle:
- Use the "Show Ratings Count" toggle to enable or disable the display of the ratings count on the product pages.
Submitting Reviews and Ratings (For Customers)
- Customers can access the Reviews and Ratings section at the bottom of the Product Details page.
- Click "Write a Review" to open the review submission form.
-
Required fields:
- Name
-
Optional fields:
- Contact Number
- Headline
- Description
- After submission, reviews will be displayed only after store owner approval. A confirmation message is shown to the customer after successfully submitting the review.
Moderating and Publishing Reviews (For Store Owners)
-
Navigate to Payments > Products Dropdown > Reviews to access the Reviews dashboard.
-
Customer reviews appear in the Pending Section, where you can:
- Approve: Publishes the review on the store.
- Unapprove: Temporarily hides the review.
- Move to Trash: Removes the review (can be permanently deleted from Trash).
-
Additional Actions:
- Reply to individual reviews via the side menu.
- Filter reviews by Time Frame, Ratings, Product Name, and Store Name.
- Perform bulk actions for easy management.
Customization Options
- Star Colors & Fonts: Customize the appearance of star ratings and font styles directly in the builder preview.
-
Font Styles:
- Font size is fixed for content hierarchy.
- Font family matches the page's default content fonts.
- Font color remains consistent across all reviews.
Images
Builder Preview:
Submitting Review:
Reviews in Product Details Page:
Sort and Filter Reviews:
Moderation of Reviews and Ratings:
Reply to Reviews from Store Owners:
Bulk Actions and Deleting Reviews:
Why Enable Reviews & Ratings?
- Build Trust: Genuine customer reviews enhance credibility, influencing potential buyers.
- Increase Engagement: Positive reviews encourage more interactions and repeat purchases.
- Improve Visibility: Detailed reviews provide better context for your products, helping customers make informed decisions.
Start leveraging the Reviews and Ratings feature to strengthen your E-commerce store’s reputation. For questions or assistance, Contact our Support Team.