Customize the chat widget according to your preferences
You can now customize the chat widget according to your preferences, including the placement, look, and feel, and bring more customizations.
How Does It Work?
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Navigate to Sites > Go to Chat Widget
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Click on New to Create Chat Widget
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Select the option between the SMS/Email Widget, Live Chat, or WhatsApp Chat
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Once that is done, you will be able to go to Widget to customize the look and feel with options for different styles and themes. There are options to select the avatar images, placements, and size of the widget.
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Add Chat Launcher with or without prompt
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Select the Chat icon
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Select the theme or customize it according to your brand
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Allow users to add the message for first-time and return visitors
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Add Avatar images
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Select where you would like to add the widget placement
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Widget dimension - keep it auto or customize it with width and height
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Next is the Chat Window, where all the messages visible to visitors are configured. For each type, the chat widget adds extra fields. In the Chat Window, you can configure branding and compliance parts.
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Add Chat Window title, Intro message, allow users to enable email and change CTA button
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Allow users to add their own branding and legal consent for HIPAA
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The last option is messaging, which allows customization of acknowledgment and language settings.
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Add support contact details, acknowledgment message, and greetings
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Select the language for the chat widget
Few Notes
If you were already using the chat widget, it will show in the Widget option of the theme with a light blue color. The WordPress plugin will work for the default widget, and allowing users to select the widget will be part of upcoming releases.