What is a Sticky Contact
Sticky contact is essentially like Google browser's Autofill, if active the fields come pre-filled with info added earlier. They are Embedded cookies into the browser which help to auto fill information in.
How do Sticky Contacts work?
Sticky Contacts remember the contact's submission in the browser cookies so it can be transferred to another form, survey, order form, or calendar widget. Use this feature when your customers are filling out forms, not when you or someone on your team is doing it internally. If someone internal or yourself fills out the same form with Sticky Contacts enabled, it will overwrite the contact record with the latest submission.
Technical Details:
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When someone submits a form, survey, calendar, or order form on a page, a cookie is created in the browser with their information against that domain.
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Whenever a page on that same domain is opened, the cookie provides the information, so it gets pre-populated.
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If cookies are cleared, the information will be gone. The same applies if you use incognito mode for the second submission, as cookies do not carry over to incognito mode.
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If you use a different domain, the cookie won't work, and a new submission will need to be made to create a cookie for that specific domain.
Please Note:
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If two or more people submit their information using the same browser on the same form, calendar, survey, or order form, and Sticky Contacts is enabled, their information will be overwritten to the same contact in the system.
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If a person is submitting their information on a different browser, Sticky Contacts will not work the first time because the cookie won't be created on that browser.
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Sticky Contacts don't work on hidden fields or custom fields.
Where to Find Sticky Contacts in Forms:
Navigate to Sites > Forms > Builder > Options > Scroll down to find the Sticky Contacts toggle.
