View Users and Workflows linked to a Phone Number, show caller name for IVR calls and more

You can easily manage phone numbers and workflows, making it easier to assign tasks and responsibilities.

• View Users and Workflows linked to a Phone Number

Under Sub-account > Settings > Phone Numbers > Edit configuration, you will now be able to see the User linked to this Phone Number as shown in the screenshot above. If there's a Workflow linked to the Phone Number, you will see it under the same option as shown in the screenshot below: Some settings are disabled because they are configurable under Workflow options or not available to use because the number is linked to a Workflow

The linked User is also visible under Sub-account > Settings > Phone Numbers > Number Info 

• IVR Work Flow Calls - We will now show the caller name on the web app when the call is forwarded from IVR/Workflow. Earlier, we used to show 'IVR' and not the caller name
• Call Connect - In case of call connect being enabled and the agent doesn't press a button after receiving the call, we used to disconnect the call instantly. Now, we will play a message that no input was detected and the end the call.