Coupon FAQ
What is a coupon?
A coupon is an offer made by a business or organization (usually in exchange for your payment) where you receive a discount on something you purchase.
1. What types of coupons are available at Enrollio?
Enrollio offers a variety of coupons including percentage discounts, flat-rate reductions, and special promotional offers for first-time users or specific courses.
2. How to create coupons in Enrollio?
Go to Payments > Coupons
Fill out information needed
3. Can clients use more than one coupon on a single purchase?
Typically, Enrollio allows only one coupon per purchase. However, you can set up a special promotions that may allow multiple coupons.
4. Do coupons expire?
Yes, all coupons have an expiration date.
5. What to do if coupon isn't working?
Check to ensure the coupon has not expired and that it is applicable to the items in the cart. If you continue to experience issues, contact Enrollio's customer support for assistance.
6. Are there any restrictions on using coupons?
Some coupons may have restrictions such as minimum purchase amounts, specific course applicability, or may only be valid for new customers. Always read the terms and conditions associated with each coupon.
7. Can I use a coupon for an already discounted course?
This depends on the specific terms of the coupon. Some coupons may be used in conjunction with other offers, while others may not be eligible for already discounted courses.
8. Can I get a refund on a purchase made with a coupon?
The refund policy for purchases made with coupons can vary. Typically, the refund will be issued in the amount actually paid, not the pre-coupon amount. Check Enrollio's refund policy for detailed information.
9. Are coupons transferrable?
Coupons are typically non-transferable and can only be used by the account to which they were issued.
10. What happens if a client cancel a product purchased with a coupon?
When a client cancels a product purchased with a coupon, the outcome can vary depending on the studio's cancellation and refund policies.