How to resolve in a Google Chrome browser
If you're experiencing trouble with a page not loading, you may see a loading icon in the center of the screen. It is also possible a page just simply won't load at all. The most common resolution for this is to clear your cache/cookies/history. The steps vary slightly depending on what web browser you're using. Here's steps for how to resolve in a Google Chrome browser, the most common option for users of Enrollio. (Scroll down for some Safari troubleshooting tips.)
Step 1: Clear Your Site Data.
-
Right-click on the screen.
-
Select "Inspect" > "Application".
-
(You may need to click the >> to view "Application").
-
Choose "Storage" from the menu.
-
Click the "Clear Site Data" button
Step 2: Clear Your Cookies.
-
Click the lock icon next to the url of the page (in this example we use google.com but you'll want to use the actual page that isn't loading)
-
Select "Cookies".
-
Click the "Remove" button in the popup window that appears.
Step 3: Do a hard refresh of the web browser.
-
On a PC, use the command Control + F5.
-
On a Mac, use the command Command + R.
Step 4: Reset Chrome Flags.
-
If the hard refresh of the web browser still didn't work, enter this into your search bar: chrome://flags/
-
When the page loads, reset all to default.
-
Then do another hard refresh the browser.
To clear your cache in Safari, follow these steps: